Design vs Consulting (Full Version)

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TonyT -> Design vs Consulting (11/6/2003 13:25:03)

Anyone who has a web design business, this question is for you:

Do you charge extra for consulting? For instance, I have a customer that chose a template for his site that he supposedly really liked. Changed his mind half way into my designing the site for him. Of course, I'm charging extra for the change. Usually, I take the template that the customer is seemingly set on and work with it, whether I think it's nice or not....I want them to be happy with what they chose. He said that he really wants my input this time (whether the next template he is thinking about looks good or not, etc).

Should I have a extra consulting service charge for my business? If so, can you provide me some examples of what I should be offering. Any help is much appreciated. Thanks.



DarlingBri -> RE: Design vs Consulting (11/6/2003 13:48:26)

No, for that sort of thing, I don't. I consider it an investment in getting the upcoming project contract.



powersitedesign -> RE: Design vs Consulting (11/12/2003 15:56:31)

Hi Tony -

I have been in similar circumstances before. We always try to charge a project management fee in those cases. If your client is business minded and understands the value of your intelligence, they wouldn't mind paying $35 hourly or whatever your rate is for this type of input.

Thanks,
Cotton Rohrscheib,
Powersite Design



Thomas Brunt -> RE: Design vs Consulting (11/12/2003 16:37:19)

I think it's good to have a policy of charging extra for anything beyond what was agreed to when the project was approved for development.

I think it's a matter of personal taste as to whether or not you enforce it every time. I like doing feebies., but I never hesitate to bill if I think a client is abusing my good will.

I can only recall having to worry about that a few times in hundreds of projects. Most folks have a good attitude about these things when the boundaries of the project are thoroughly explained up front.

If your work is good, they will be happy whether you bill or not.

t



TonyT -> RE: Design vs Consulting (11/14/2003 12:02:43)

Thanks for all the input! =]



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