Boy, am I in a pickle!

Boy, am I in a pickle! (Full Version)

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CMWin -> Boy, am I in a pickle! (4/5/2004 11:32:30)
I do work work for a client whose site is hosted by a Mom & Pop operation called Orbitel.com. It appears that Orbitel may have gone out of business - the client's site has been down at least a week and Orbitel has had a "do not disturb" on their phone. The client wants to move the site to a different host. Although the client owns the domain, the technical and admin contacts on the domain registration is Orbitel. What's my first step? I've never moved a site before and I don't know where to begin. Thank you! Carol

Giomanach -> RE: Boy, am I in a pickle! (4/5/2004 11:37:56)
What you want to do first is find a host with the same features at a similar price. Once found, discuss the new host with the client, and see what they think. If they say no, look for someone else, if they say yes, read on....... If the client agrees to the new host (T&C as well), you can then transfer the domain from one host to another, this will require some information about the current host etc, but it should be pretty easy. And I can't remember whether you will have to re-publish or re-upload the site to the new host, I think you do, but that can be dealt with when it comes to it. Remember, when looking for the new host, you want the features of the package purchased to be as close or identical to the ones that the currently have/did have. Is that of any use? And no doubt, if I've given wrong info, someone will correct me Dan

Richard Dudley -> RE: Boy, am I in a pickle! (4/5/2004 11:46:30)
All domain registrars have some way of updating the contacts. It often involves signing a document and faxing it with a copy of a driver's license. Each one is different, so you'll have to find that particular registrar's process.

CMWin -> RE: Boy, am I in a pickle! (4/5/2004 11:59:09)
Thanks. I have no confusion about finding a new host and republishing the site. I just don't know how to move the domain. quote: ORIGINAL: Richard Dudley All domain registrars have some way of updating the contacts. It often involves signing a document and faxing it with a copy of a driver's license. Each one is different, so you'll have to find that particular registrar's process. How can I find out who the registrar is? The domain was registered long before I or my client were involved with the site. I looked it up on Network Solutions, and the only thing I see that looked like it might be a Registrar is this: "Sponsoring Registrar: R34-LROR" The "registrant's" contact info is my client's info, but unfortunately the registrant's email is billing@Orbitel.com - and Orbitel fell off the face of the Earth. Doesn't the current host (Orbitel) have to release the domain to us?

jaybee -> RE: Boy, am I in a pickle! (4/5/2004 13:04:08)
WHOIS Lookup Result Whois Server Version 1.3 Domain names in the .com and .net domains can now be registered with many different competing registrars. Go to http://www.internic.net for detailed information. Domain Name: ORBITEL.COM Registrar: DOTSTER, INC. Whois Server: whois.dotster.com Referral URL: http://www.dotster.com Name Server: DNS1.ORBITEL.COM Name Server: DNS2.ORBITEL.COM Status: ACTIVE Updated Date: 05-aug-2002 Creation Date: 31-dec-1995 Expiration Date: 30-dec-2004 >>> Last update of whois database: Mon, 5 Apr 2004 07:00:14 EDT <<< NOTICE: The expiration date displayed in this record is the date the registrar's sponsorship of the domain name registration in the registry is currently set to expire. This date does not necessarily reflect the expiration date of the domain name registrant's agreement with the sponsoring registrar. Users may consult the sponsoring registrar's Whois database to view the registrar's reported date of expiration for this registration.

CMWin -> RE: Boy, am I in a pickle! (4/5/2004 13:42:39)
Okay....thanks....but how do I find this information for the domain I'm trying to move (ppcouncil.org)?

ellipisces -> RE: Boy, am I in a pickle! (4/5/2004 15:26:44)
Here ya go... Domain Name:PPCOUNCIL.ORG Created On:06-Mar-1998 05:00:00 UTCLast Updated On:14-Dec-2003 20:33:40 UTCExpiration Date:05-Mar-2005 05:00:00 UTCSponsoring Registrar:R34-LRORStatus:OK Registrant ID:DOTR-00326173 Registrant Name:N/A Registrant Organization:Petroleum Packing Council Registrant Street1:111 East Avenida San gabriel Registrant City:San Clemente Registrant State/Province:CA Registrant Postal Code:92672 Registrant Country:US Registrant Phone:+1.9493661056 Registrant FAX:+1.9493661057 Registrant Email:billing@orbitel.com Admin ID:DOTC-00736986 Admin Name:Orbitel Communications Admin Street1:1900 Ravinia Place Admin City:Orland Park Admin State/Province:IL Admin Postal Code:60462 Admin Country:US Admin Phone:+1.7084608686 Admin Email:hostmaster@orbitel.com Tech ID:DOTC-00737162 Tech Name:Orbitel Communications Tech Organization:Orbitel Communications, Inc. Tech Street1:1900 Ravinia Place Tech City:Orland ParkTech State/Province:IL Tech Postal Code:60462 Tech Country:USTech Phone:+1.7084608686 Tech Email:dns@orbitel.com Name Server:DNS1.ORBITEL.COM Name Server:DNS2.ORBITEL.COM

ellipisces -> RE: Boy, am I in a pickle! (4/5/2004 15:37:38)
Have you tried the tech support from www.orbitel.com? they are operating, or so it seems. To transfer a domain name go to www.godaddy.com. The transfer section is right smack in the middle of the page. Once you initiate the transfer, a flurry of e-mail confirmations will have to occur. Once the transfer is complete, then you will have an account at godaddy and control of the name. By then you should have your host search done. <plug id=shameless>BTW, if you are a newbie, you should give Outfront Hosting a look, price is a comparable, but you won't be able to beat the service</plug>. Once you have a host, go back to godaddy and set the nameservers to go to the new host, 24-48 and you're back in the game! As far as finding a host with the same features, forget about it. Orbitel offers little or nothing for twice the price. now, is there a backup for the site??? [&:][;)][8\|]

CMWin -> RE: Boy, am I in a pickle! (4/5/2004 15:43:11)
Thank you for the information above. I had gotten that exact info myself. But what piece of that info above tells me who the Registrar is? Would it be "Sponsoring Registrar: R34-LROR"? And once I know that, how does the DNS change take place if I can't communicate with the current host? Thank you all. Sorry to keep going on about this....I'm becoming embarrased about my ignorance! Carol

CMWin -> RE: Boy, am I in a pickle! (4/5/2004 15:45:41)
Ellipisces, How do you know Orbitel is operating? I can't get to them by phone, or fax, or email, or online form. I can't even get through to PAY them! Carol

Mojo -> RE: Boy, am I in a pickle! (4/5/2004 16:50:59)
Your domain is at www.dotster.com Use the same user and login that you would have used to admin the domain when you thought orbitel had your name. You can try the lost password retrieval form, but you will need to know the city of birth of whoever first set it up. https://secure.registerapi.com/account/services/password/requestpassword.php I am pretty sure you can use the same log in... EDIT: Here is the form to fax in your information. Since the registrant is your client, you should have no problem getting the information you need - after jumping through the proper hoops. https://secure.registerapi.com/services/fax_form.php

jaybee -> RE: Boy, am I in a pickle! (4/6/2004 3:54:31)
If Orbitel are still operating I'd be a bit worried about their level of service. Their last Virus Update warning was put on the site in August last year.

OldSocks -> RE: Boy, am I in a pickle! (4/14/2004 10:28:41)
If you still want to move hosts - im going to give it to you in real simple terms. Find a host you want to use - contact them, tell them you situation and tell them you want to transfer a domain in and have it hosted with them. Any good host will either do it for you (it simply involes changing the dns settings of the domain) or they will give you detailed instructions on how to do it - remember - they are going to be wanting your business. [:D]

CMWin -> RE: Boy, am I in a pickle! (4/14/2004 10:49:52)
Thanks, Socks. That is the route I plan to take.

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