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amarillo -> RE: 1&1 www.1and1.com Hosting (3/18/2005 11:08:59)
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Avoid this company. 1and1 have very bad practice. Their service is good, reliable, and it works most of all, but their business practice is disgusting. There are two main points that outline the problems that 1and1 create. Firstly, hidden away in the ts&cs is a clause whereby your domain names will be renewed without forewarning or authorisation to charge your account. Secondly let's say you have paid for hosting in full and in advance. Should you have a completely seperate domain renewed, or some other charge applied, and suffer an unexpected outlay, 1and1 will suspend a service that you have already paid for in full. Ther terms carry a condition that they will take unpaid debts to a debt collection agency, so they will inevitably get back their money. They have no reason to fail to provide a service for which you have paid. The Office Of Fair Trading told me that their business practice on this count is illegal. It is not, at this present time, in their terms and conditions that they may do this. If it was in their ts&cs it would be considered "Unfair Terms And Conditions". Avoid this company.
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