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wyrmette
Posts: 4
Joined: 6/14/2004
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Forms question/problem - 6/14/2004 23:27:13
Hello! Thank you al for being here, I have found answers to other questions by looking around. Now I have myself stumped, and apparently every other resource I have as well.
I have created a new form in an existing website (I didn't design this beast, I'm just trying to maintain it until I have the skills to completely redesign it). I want the form to collect general contact info; when the form is submitted to my e-mail address, I want to send an auto reply to the user with a link.
Here's the thing, when the form is submitted, it doesn't go directly to the e-mail address, it goes through the webmaster email account first, so the auto response is sent to webmaster instead of my customer.
I thought/still think that this might be an issue with my isp, but I lack the knowledge to ask them; I've already spent 2 hours with 2 different tech people. Each time they say that the mailboxes are set up correctly and it must be an issue with frontpage.
If I send a message directly to the intended mailbox the auto response works just fine.
The url of the page I'm working on is www.tqsconsulting.com/download request.htm
I'm trying to send the form results to a mailbox called democd@tqsconsulting.com
ANY ANY help you all can give me will be most certainly appreciated!
Wyrmette
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wyrmette
Posts: 4
Joined: 6/14/2004
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RE: Forms question/problem - 6/14/2004 23:50:02
I have gone through the search function and some other forums as well and I'm convinced I've set up FP and my forms properties correctly. So, I'm renewed in my assertion that it's an issue with my ISP (Earthlink). If I'm correct, does anyone know what I tell them????? As I stated earlier, I've already tried that route, but I don't have the rightvocabulary to explain my problem.
Also, if I'm wrong, please let me know.
I've noticed that a lot of people post 'code' with their questions, I assume I could do that, if i knew how. If this woiuld help anyone in assisting me, please tell me how to do that.
Thanks again for any help you can give me.
Leslie
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Charles W Davis
Posts: 1725
Joined: 3/7/2002
From: Henderson Nevada USA
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RE: Forms question/problem - 6/15/2004 0:31:06
wyrmette,
You can rest assured that it is NOT your ISP.
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Enjoy! It' s your endeavor!
http://www.anthemwebs.com
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AMysticWeb
Posts: 855
Joined: 10/23/2002
Status: offline
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RE: Forms question/problem - 6/15/2004 2:07:08
Hi leslie,
Welcome to the forum!
This is definitely a working form. The default confirmation came up fine for me.
It could be the SMTP isn't set up properly to send formmail to your site mail.
This would be something to check with the host about.
You might try substituting a Yahoo address to see if it will send to that. If so it a site mail problem.
_____________________________
Hope I have been of some help,
Micheal
[URL=http://web.archive.org/web/20060101013129/http://www.frontpageforms.com/]FrontPageForms.com-Archive Version[/URL]
I am living Proof that Viral Procrastination exists!
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ellipisces
Posts: 849
Joined: 12/14/2003
Status: offline
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RE: Forms question/problem - 6/15/2004 4:06:06
this is the problemquote:
it doesn't go directly to the e-mail address, it goes through the webmaster email account first this mail must have it's own account, or it must be forwarded to your regular account.
I want the form to collect general contact info;
when the form is submitted to my e-mail address,
I want to send an auto reply to the user with a link.
this is the specification?
- I want the form to collect general contact info; the working form
- when the form is submitted to my e-mail address, email is processed at the server. It is there that you would set the auto-responder to achieve this:
- I want to send an auto reply to the user with a link. The auto response page contains the link
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wyrmette
Posts: 4
Joined: 6/14/2004
Status: offline
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RE: Forms question/problem - 6/15/2004 14:18:00
I think my form is fine. It works and it even e-mails the results to me! But, it's sending them to my 'democd' address through the 'webmaster' address. So, when my autoresponse message from 'democd' responds, it responds to 'webmaster' instead of to my potential customer.
Is this clear? I've been emeshed in this for so long, I don't know if I can explain myself clearly any longer.
I tried a couple of other things this afternoon, and none of them made a difference:
1) I took out the 'reply-to' meta tag on the home page, just in case that was confusing the issue.
2) I changed my 'democd' e-mail account status to just a forward instead of a 'physical' mailbox.
I do appreciate you're checking into this and trying to help me out!!!
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AMysticWeb
Posts: 855
Joined: 10/23/2002
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RE: Forms question/problem - 6/16/2004 17:35:01
Hi Leslie,
Since the form is being sent by the site, rather than the users email, it will always be a static address when using the FrontPage form handler.
You would need some sort of scripting to direct the users email to the autoresponder. Out of my league.
< Message edited by AMysticWeb -- 6/16/2004 17:43:48 >
_____________________________
Hope I have been of some help,
Micheal
[URL=http://web.archive.org/web/20060101013129/http://www.frontpageforms.com/]FrontPageForms.com-Archive Version[/URL]
I am living Proof that Viral Procrastination exists!
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ellipisces
Posts: 849
Joined: 12/14/2003
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RE: Forms question/problem - 6/16/2004 18:40:21
quote:
Since the form is being sent by the site, rather than the users email, it will always be a static address when using the FrontPage form handler that's it. You'll need a script of some type. I recently recommended a script called "Phorm" to someone in the forums and they seemed to like it.
If you google "form handler scripts" you should find a rich assortment of free scripts
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flauaus
Posts: 2
Joined: 6/23/2004
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RE: Forms question/problem - 6/23/2004 10:30:19
Hi .... I've got exactly the same problem you have ... with the coordination of a Frontpage email form and the autoresponder on my Earthlink Webhosted email. Just discovered it last week as I tried a "new" design approach for my customer responses and auto answers. Worked with the Earthlink techie's and they concluded it was not a problem on their end. I also tried it with other webhosted emails and found the same thing happened.
SO, i'm still insearch of a solution. If I find one, I'll fill you in and if you find one, pls let me know too !!!
Thanks ..... Frustrated in PA ... Ron
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wyrmette
Posts: 4
Joined: 6/14/2004
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RE: Forms question/problem - 6/23/2004 22:39:09
Okay, I'm a little confused about the 'script handler' thing. Within Frontpage it says that you can have a form send the information with te user's e-mail address as the 'reply-to' address so that you can do exactly what Ron and I are trying to do.
Would someone tell me what a 'script handler' is and where I would put it into my form/page/site???
You guys/gals are AWESOME to keep helping this ultimate newbie!!!
Leslie
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mjuel
Posts: 4
Joined: 7/12/2004
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RE: Forms question/problem - 7/12/2004 17:31:57
I would also like to have the 'from' section of an email form include the email address of the person submitting the form. In the forms I develop in FP to have a person submit, it comes with 'Nobody' written in the the From: section of the email. Is there a way to get this to return the email of the person sending in the form?
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