Can't access all files with SmartFTP (Full Version)

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vision2000 -> Can't access all files with SmartFTP (6/25/2004 11:12:22)

Hi,

When FTPing into a site with SmartFTP, I only see the index.html and images files. Why?

The total site files must be on the server because the complete site is online but I don't see them all when ftping into it.

Therefore I can't access them to make changes.

The settings are set to "show all files"

I have had no problem FTPing into other sites.

Anyone have a solution for this?

Thank you

Herman



markhawker -> RE: Can't access all files with SmartFTP (6/27/2004 12:56:17)

Hi Herman, to be honest I can't really help much! Have you tried other FTP software? Are you sure you're looking at the server file view and not your local view? (I know what's a poor suggestion!) Do you have the original files on disk at home/work? If so, why don't you just upload them into that directory and see what SmartFTP has to say? i.e. overwrite etc. Mark



vision2000 -> RE: Can't access all files with SmartFTP (6/28/2004 14:09:35)

Thanks - unfortunately I don't have the files on my computer..tried a different FTP client...no luck.

Any other solutions appreciated.



dpf -> RE: Can't access all files with SmartFTP (6/28/2004 14:26:25)

you say you can see the index files but not the others...and yet everything works... open index....do view/source and check the path of those files..thats you clue as to where they reside



markhawker -> RE: Can't access all files with SmartFTP (6/28/2004 15:02:45)

And you're 100% sure this is the same site!!? Guess you could view source of all of the pages, save them with a .htm format and start rebuilding the structure from scratch. Save all the images, styles etc. as well. Mark



ellipisces -> RE: Can't access all files with SmartFTP (6/29/2004 3:45:33)

perhaps what you see is all that is really there
quote:

I only see the index.html and images files. Why?


tried CuteFTP and didn't really like it

it would also be helpful if you could post a URL[&:][;)][8|]



markhawker -> RE: Can't access all files with SmartFTP (6/29/2004 7:20:15)

I use CuteFTP and Terrapin, that's just a basic FTP client. Used AceFTP at school and that was quite good. As ellipisces said do you have a URL? Mark



Giomanach -> RE: Can't access all files with SmartFTP (6/29/2004 7:38:15)

I use Filezilla without a hitch......I think ellipisces is right, what if that is all that's really there, and the rest is on another server?



vision2000 -> RE: Can't access all files with SmartFTP (6/29/2004 11:19:02)

Thanks for trying to help...I even tried different computers and FTP software (ie WS_FTP Pro) and got the same.

Here's an image of what I get:

www.isitebuild.com/ftpimage.htm

URL: besthomesnetwork.com

The person operating the server has no problems seeing all files.

Not me.

Any other solutions you can think of?

Herman



markhawker -> RE: Can't access all files with SmartFTP (6/29/2004 11:25:41)

Maybe the files are in the www folder and public_html is an alias of some kind? I'm sure you'll have checked that though, Mark



Giomanach -> RE: Can't access all files with SmartFTP (6/29/2004 11:27:22)

He's on a linux server (public_html tells me that), Mark maybe right, have you uploaded the files to www instead of public_html?

Dan



markhawker -> RE: Can't access all files with SmartFTP (6/29/2004 11:30:32)

I had a site with SSL capabilities too, and that folder simply linked to a www one. Try right-clicking on the www folder and seeing if it links to public_html.



vision2000 -> RE: Can't access all files with SmartFTP (6/29/2004 11:48:41)

quote:

Maybe the files are in the www folder and public_html is an alias of some kind? I'm sure you'll have checked that though


Yes, I have...contains same files as public_html

Baffling.



vision2000 -> RESOLVED - thank you all very much! (6/29/2004 15:37:39)

RESOLVED - host tech support had sent me duplicate user names for 2 sites - one worked, the other did not.

After telling me to try different FTP software (which I did) , I tried other computers, and asking you'll here - still no luck.

Sent him same image as sent above...he suddenly saw the duplicate user name as used on another site.

Thanks for all your patient replies - truely appreciated:-)



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