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vision2000
Posts: 532
From: USA
Status: offline
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Can't access all files with SmartFTP - 6/25/2004 11:12:22
Hi,
When FTPing into a site with SmartFTP, I only see the index.html and images files. Why?
The total site files must be on the server because the complete site is online but I don't see them all when ftping into it.
Therefore I can't access them to make changes.
The settings are set to "show all files"
I have had no problem FTPing into other sites.
Anyone have a solution for this?
Thank you
Herman
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Affordable Web Site Design,
Web Hosting and Promotion
http://www.isitebuild.com
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markhawker
Posts: 511
Joined: 5/31/2004
From: Leeds, UK
Status: offline
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RE: Can't access all files with SmartFTP - 6/27/2004 12:56:17
Hi Herman, to be honest I can't really help much! Have you tried other FTP software? Are you sure you're looking at the server file view and not your local view? (I know what's a poor suggestion!) Do you have the original files on disk at home/work? If so, why don't you just upload them into that directory and see what SmartFTP has to say? i.e. overwrite etc. Mark
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Mark Hawker
my business - http://www.thebubblejungle.com/
facebook - http://www.thebubblejungle.com/facebook/
web hosting - http://www.crucialp.com/
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vision2000
Posts: 532
From: USA
Status: offline
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RE: Can't access all files with SmartFTP - 6/28/2004 14:09:35
Thanks - unfortunately I don't have the files on my computer..tried a different FTP client...no luck.
Any other solutions appreciated.
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dpf
Posts: 7123
Joined: 11/12/2003
From: India-napolis
Status: offline
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RE: Can't access all files with SmartFTP - 6/28/2004 14:26:25
you say you can see the index files but not the others...and yet everything works... open index....do view/source and check the path of those files..thats you clue as to where they reside
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Dan
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markhawker
Posts: 511
Joined: 5/31/2004
From: Leeds, UK
Status: offline
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RE: Can't access all files with SmartFTP - 6/28/2004 15:02:45
And you're 100% sure this is the same site!!? Guess you could view source of all of the pages, save them with a .htm format and start rebuilding the structure from scratch. Save all the images, styles etc. as well. Mark
_____________________________
Mark Hawker
my business - http://www.thebubblejungle.com/
facebook - http://www.thebubblejungle.com/facebook/
web hosting - http://www.crucialp.com/
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Giomanach
Posts: 6112
Joined: 11/19/2003
From: England
Status: offline
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RE: Can't access all files with SmartFTP - 6/29/2004 7:38:15
I use Filezilla without a hitch......I think ellipisces is right, what if that is all that's really there, and the rest is on another server?
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vision2000
Posts: 532
From: USA
Status: offline
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RE: Can't access all files with SmartFTP - 6/29/2004 11:19:02
Thanks for trying to help...I even tried different computers and FTP software (ie WS_FTP Pro) and got the same.
Here's an image of what I get:
www.isitebuild.com/ftpimage.htm
URL: besthomesnetwork.com
The person operating the server has no problems seeing all files.
Not me.
Any other solutions you can think of?
Herman
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Giomanach
Posts: 6112
Joined: 11/19/2003
From: England
Status: offline
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RE: Can't access all files with SmartFTP - 6/29/2004 11:27:22
He's on a linux server (public_html tells me that), Mark maybe right, have you uploaded the files to www instead of public_html?
Dan
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vision2000
Posts: 532
From: USA
Status: offline
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RE: Can't access all files with SmartFTP - 6/29/2004 11:48:41
quote:
Maybe the files are in the www folder and public_html is an alias of some kind? I'm sure you'll have checked that though
Yes, I have...contains same files as public_html
Baffling.
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vision2000
Posts: 532
From: USA
Status: offline
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RESOLVED - thank you all very much! - 6/29/2004 15:37:39
RESOLVED - host tech support had sent me duplicate user names for 2 sites - one worked, the other did not.
After telling me to try different FTP software (which I did) , I tried other computers, and asking you'll here - still no luck.
Sent him same image as sent above...he suddenly saw the duplicate user name as used on another site.
Thanks for all your patient replies - truely appreciated:-)
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