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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
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Error Message on Form Page - 7/30/2004 10:16:18
This form page is still giving me fits.
http://www.texashealthcoverage.com/healthquoteform.html
I have had the server install the FP extensions, and republished it through FP Publisher to make sure FTP wasn't corrupting any files.
I still have the
[FrontPage Save Results Component] on the page and when I submit the page this is the error message I receive.
Cannot run the FrontPage Server Extensions' Smart HTML interpreter on this non-HTML page: "http://www.texashealthcoverage.com/healthquoteform.html"
That is an improvement over the 404 error I was getting before, but still don't know how to fix it or what it means.
Can anyone please tell me what to do. This is my first experience with FP forms. I have read the tutorials and most of the archived and current messages on forms. But didn't see anything about this particular error message.
Thanks for any help you can give
Jacie
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Jacie
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"It's never the tigers that get you...it's always the gnats"
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
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RE: Error Message on Form Page - 7/30/2004 14:39:46
I apologize.
If you will just put "test" in the name place and then hit the send button that is when the error occurs.
The error now is:
FrontPage Error.
User: please report details to this site's webmaster.
Webmaster: please see the server's application event log for more details.
It is sending it to:
http://www.texashealthcoverage.com/_vti_bin/shtml.dll/healthquoteform.html
I have requested the server event log to see what is going on.
Maybe they can tell me why it is going there.
I finally got rid of the "Front Page Component" stuff that was above that but I don't know why it went away because all I did was take out the file in Form Properties, publish, put the file back in and republish.
_____________________________
Jacie
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"It's never the tigers that get you...it's always the gnats"
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Nancy
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RE: Error Message on Form Page - 7/30/2004 14:49:58
You have one opening < form> tag, and two closing tags. That's part of the problem. Secondly, the opening form tag is far below any of the fields. It needs to be before the fields, and then eliminate the extra closing form tag.
Nancy
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
Status: offline
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RE: Error Message on Form Page - 7/30/2004 15:45:32
Thank you ever so much Nancy.
That fixed it. Now all I have to do is figure out how to get it to go to a thank you page I have built.
I have been using FP for about 5 years but have never had to use a form before. Now I know what they mean when they say "It's all Greek to me"
Sure appreciate the fix.
Jacie
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Jacie
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"It's never the tigers that get you...it's always the gnats"
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Nancy
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From: Nebraska
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RE: Error Message on Form Page - 7/30/2004 16:09:19
You are most welcome.
Now that it is fixed, to set your own thank you page, just right click somewhere within the dotted lines in normal view, and select form properties. (NOT form field properties) I can't remember exactly where it is but I think it's on the first tab, you can just set the page where it is to go after submitting. If the thank you page is in the same directory as the form, you should just be able to type in the page name, such as thanks.htm or whatever name you've given it.
Hope this helps.
Nancy
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Easy Estimates -- is a simple to use tool to quickly build a Web site page enabling visitors to quickly and easily create an estimate of the cost of services that you provide.
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
Status: offline
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RE: Error Message on Form Page - 7/30/2004 16:34:49
Here is where it gets tricky, Nancy. There are no dotted lines around this form. I inherited this site, and have redone it. Then I got to this page and they had it set to go to their own program on the redirect. When I got this page it didn't have the dotted form line and now that I have fixed it to work again the dotted line disappeared. It looks to me like they have used CSS which I know nothing about and alot of "span" code. So I think I am going to have to try to fix it in html. Without the form dotted lines I can't bring up Form Properties. Therefore, my redirect doesn't work nor do I get an email.
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Jacie
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"It's never the tigers that get you...it's always the gnats"
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Nancy
Posts: 3626
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From: Nebraska
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RE: Error Message on Form Page - 7/30/2004 17:09:11
Forms need to have an action. When you changed the opening form tag, you seem to have eliminated the "action" information that the FP server extensions need to process the form.
You still have three hidden fields, recipient, redirect, and subject, that are left over from the previously used form.
Forms are pretty much an either/or type of thing. They either need to be processed by the FP extensions, or they can use a custom form handler, but they can't be both. At the moment, your form is trying to be a combination.
I think the following method should get you going so it works as a FP form.
Remove the form tags that are currently there, using the html view. Go ahead and hit the save button while you are on the html tab, so you don't lose any of the fields by switching back to normal view. Also, you can go ahead and just eliminate, while you are in html view, the html that refers to those hidden fields. FP won't need them and they likely will just cause confusion in processing the form.
Then, after saving, switch back to normal view. Click on the page somewhere above the fields, and then insert a form. You should now get the dotted lines indicating a form, but they won't be surrounding your fields. Switch back to html view, and move the ending form tag to the bottom of all your fields, and again "save" while in html view. When you now switch back to normal view, you should have the dotted lines around all the fields, and can now right click for form properties.
Hope this helps.
Nancy
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Easy Estimates -- is a simple to use tool to quickly build a Web site page enabling visitors to quickly and easily create an estimate of the cost of services that you provide.
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
Status: offline
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RE: Error Message on Form Page - 7/30/2004 17:29:25
Thanks so much for your help . You make things so nice and precise that even a knobhead like me can understand it. I will work on this and get it going (if not, I will be back here in a flash)
I can't thank you enough for all your help.
Sincerely,
Jacie
_____________________________
Jacie
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"It's never the tigers that get you...it's always the gnats"
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
Status: offline
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RE: Error Message on Form Page - 8/1/2004 23:57:06
Everything is working great now. After completing form it goes to the thanks.html page, and sends me an email.
EXCEPT: the email gives me this message:
***********************
I had the email set for formatted text so when I got the above line of asterisks only, I changed the setting to HTML and received the same message(all asterisks).
What do I need to do to receive the information that has been put on the form in a readable format by email?
Then I will be done. AMEN
Thanks for any help.
Jacie
PS: Don't know what I would do without this forum. What a great place this is.
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Jacie
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"It's never the tigers that get you...it's always the gnats"
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Nancy
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RE: Error Message on Form Page - 8/2/2004 9:24:28
On the last tab of the form properties, be sure you have marked which fields you want to receive the results.
It sounds like you have no fields saved.
Hope this helps.
Nancy
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Easy Estimates -- is a simple to use tool to quickly build a Web site page enabling visitors to quickly and easily create an estimate of the cost of services that you provide.
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
Status: offline
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RE: Error Message on Form Page - 8/2/2004 9:56:54
All the fields are listed in the Saved Fields tab in the Form Properties Options. That was what I thought at first too. After rechecking it again this morning it is still doing the same thing. I am having this email forwarded from the web host to my machine. Is it possible something is being changed in the transfer?
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Jacie
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"It's never the tigers that get you...it's always the gnats"
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Nancy
Posts: 3626
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From: Nebraska
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RE: Error Message on Form Page - 8/2/2004 10:32:56
There are a couple of things you can do to check this.
1. Open the site "live" and check in the _private folder and open the form_results.txt file and see if the information is saved there. If it is, then I would do the next step.
2. Change the email it is being sent to, using one that is not being forwarded from the web server.
The first step will show you if the information is being saved at all. If it isn't, then of course you would never receive the information in any email. I would assume that it is being saved though.
The second step then would help track down if the information is being lost in the forwarding process.
Nancy
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
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RE: Error Message on Form Page - 8/2/2004 10:57:04
Thanks Nancy.
I am applying for my PI license as we speak. Speaking of which.
Yesterday I played with the first corrections all day. To no avail. Finally last night I decided to publish the form page with FP. I really don't like to publish with FP and use FTP for everything.
And viola'. It began working.
I will NEVER again try to publish a FP form with anything but FP.
I would say that should be the first rule of thumb for anyone learning to use FP forms.
My FP is hinky about saving. The best way for me to save is to close the page and then save when it asks because otherwise is doesn't always save changes.
I think I am going to upgrade to 2003 just so I can learn some new tricks because I have found FP sometimes works different for some people. Depending on your machine configs etc.
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Jacie
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"It's never the tigers that get you...it's always the gnats"
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Nancy
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From: Nebraska
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RE: Error Message on Form Page - 8/2/2004 11:19:41
Oh WOW
Somehow I think I missed somewhere (your first post - big DUH on my part) that you have used ftp for the form.
Yes -- a big yes, FP forms ONLY work if you publish in FrontPage. In simple terms, when you "publish" there is some conversation that goes on with your pages and the server extensions, which amounts to the extensions receiving the instructions of what you want done with the form. With ftp, it is pretty much a matter of "here's the page, but I'm not telling you what to do with it" so the extensions never receive the instructions, and the form (even though it has been set up in FP) doesn't work.
Sounds like you've got it all figured out now.
Nancy
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Easy Estimates -- is a simple to use tool to quickly build a Web site page enabling visitors to quickly and easily create an estimate of the cost of services that you provide.
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Nancy
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RE: Error Message on Form Page - 8/2/2004 11:25:55
One last little thing---
Upgrading is of course completely up to you, but I have always done the following with saving:
I use File>Save rather than using the icon. I do this with every program, not just FP. I've always just had better luck. Pretty wierd quirk on my part, but I have never found myself later saying "where did my changes go?" I think it is better since it is a more conscious action on my part that I know I have saved, and some programs don't even give you the option to save when closing, they just close it.
Nancy
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dpf
Posts: 7123
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RE: Error Message on Form Page - 8/2/2004 11:30:28
quote:
Pretty wierd quirk on my part
if so, then I am wierd as well. It also helps clarify in your mind ( for all prgrams):1. Save is saving in same name - overwriting
2. Save AS is saving with new name and/or new location.
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Dan
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
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RE: Error Message on Form Page - 8/2/2004 23:16:25
Promise not to laugh? It has taken me all day just to figure out how to view my site "live". But determination wins out over old age every time. I have read more about FP than I ever wanted to know, but finally found what I needed to be able to view the "form_results.txt "live". What is on it is 8 rows of asterisks:
*****************************************************
a row for every form I filled out to test it.
Therefore.....ta da. I do not have it properly coded to read the form and send the email. By the way, when I sent it to an email addy that was not forwarded, no email arrived. There is no email on my host server at the email address that I used. So I don't know what changed just because I am not forwarding the email. That should not have made any difference.
But first I have to figure out how to get the form to submit the results properly and then I can worry about the email.
Any suggestions?
Hope you aren't getting tired of me. I am seeing light at the end of the tunnel. Just hope it is not the headlamp of an oncoming train. haha.
Thanks again for the thousandth time.
Jacie
_____________________________
Jacie
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"It's never the tigers that get you...it's always the gnats"
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
Status: offline
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RE: Error Message on Form Page - 8/3/2004 11:41:40
Hi Nancy,
Back to the drawing board.
Here is what the html looks like before publishing with FP.
<form>
<TR>
<TD vAlign=top width=436>
<form action="--WEBBOT-SELF--" method="POST" onSubmit="">
<!--webbot bot="SaveResults" startspan U-File="_private/form_results.txt"
S-Format="TEXT/PRE" S-Label-Fields="TRUE" B-Reverse-Chronology="FALSE"
S-Email-Format="TEXT/PRE" S-Email-Address="test@texashealthcoverage.com"
B-Email-Label-Fields="TRUE" B-Email-ReplyTo-From-Field="TRUE"
S-Email-ReplyTo="Quote" B-Email-Subject-From-Field="FALSE"
S-Email-Subject="Quote Request" S-Builtin-Fields
U-Confirmation-Url="thanks.html" --><strong>[FrontPage Save Results Component]</strong><!--webbot
bot="SaveResults" endspan -->
<!--start content section-->
With one </form> at the end of the section.
After publishing it no longer takes me to the "thanks.html" confirmation page, it returns to the "healthquoteform.html" page. Nor does it send an email.
Here is what the view source shows after publishing:
<form>
<TR>
<TD vAlign=top width=436>
<form action="_vti_bin/shtml.dll/healthquoteform.html" method="POST" onSubmit="" webbot-action="--WEBBOT-SELF--">
<!--webbot bot="SaveResults" startspan U-File="_private/form_results.txt"
S-Format="TEXT/PRE" S-Label-Fields="TRUE" B-Reverse-Chronology="FALSE"
S-Email-Format="TEXT/PRE" S-Email-Address="test@texashealthcoverage.com"
B-Email-Label-Fields="TRUE" B-Email-ReplyTo-From-Field="TRUE"
S-Email-ReplyTo="Quote" B-Email-Subject-From-Field="FALSE"
S-Email-Subject="Quote Request" S-Builtin-Fields
U-Confirmation-Url="thanks.html" --><input TYPE="hidden" NAME="VTI-GROUP" VALUE="0"><!--webbot
bot="SaveResults" endspan i-checksum="43374" -->
<!--start content section-->
Could there be some code somewhere else on the page that is preventing it from doing what it is supposed to do?
The Form Properties show all the "Saved" are there.
Thanks for bearing with me.
Jacie
_____________________________
Jacie
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"It's never the tigers that get you...it's always the gnats"
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Nancy
Posts: 3626
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From: Nebraska
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RE: Error Message on Form Page - 8/3/2004 11:59:44
Looking at your sample, you have two opening form tags.
What you have pasted here starts with a form tag, and then 3 lines later there is another that also has the attributes you'll need.
You'll want to get rid of the first one, with no attributes.
Hope this helps.
Nancy
_____________________________
Easy Estimates -- is a simple to use tool to quickly build a Web site page enabling visitors to quickly and easily create an estimate of the cost of services that you provide.
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JacieClaeys
Posts: 148
Joined: 7/13/2004
From: Henderson,TX
Status: offline
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RE: Error Message on Form Page - 8/3/2004 20:27:27
That fixed everything. Getting email with info and going to right confirmation page.
Can't thank you enough for all of your patience and help.
I have learned TONS, thanks to you. I have a better understanding of how forms work now.
It sure was a long haul teaching me and I'm sure grateful you stuck it out the duration.
Much appreciation to you
Jacie
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Jacie
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"It's never the tigers that get you...it's always the gnats"
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Nancy
Posts: 3626
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From: Nebraska
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RE: Error Message on Form Page - 8/3/2004 22:37:58
I'm glad to hear it is all working for you now.
Good luck with your site.
Nancy
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