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Microsoft MVP

 

Don't know what to do

 
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All Forums >> Community >> Computer Software and Hardware issues >> Don't know what to do
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dpf

 

Posts: 7121
Joined: 11/12/2003
From: India-napolis
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Don't know what to do - 9/17/2004 14:30:53   
I've not been a Microsoft hater but after going through their web site looking for help, I may convert. anwyay:
I was breezing along reasonably happy running XP Home which came on my 1 1/2 yr old lap top. I'm taking an ASP course and had to upgrade to XP Pro in order to have a web server (and do my homework at home; not at the school's lab). Anyway, the school has an unlimited student license for XP PRo so I got a copy with the legit Product Key and installed Pro and IIs.

Problem 1 my asp wont run.. I have Inetpub and www.root and put files there and call via http://localhost/filename.asp but no go..... i could live with that..but...

shortly after upgrading to pro, i went to load MS Word and it froze my machine!!!! after rebooting, I tried again and same cycle. I tried Excel and same deal.

So (am I a glutton for punishent or what), I pulled out my Office CD and check "correct errors"..it did nothing... so then, I selected "reinstall office"...... nothing..i mean it didnt do anything!!!

heres where i get real dumb....ok, i chose to uninstall office (tho some will say that was the smartest thing i did) - naturally, uninstall worked so next day i went to reinstall.
insert cd, run setup.exe - install wizard loads and displays page where u enter product key (while still displaying my name and company name from prior install)...it displays this page for 10 seconds and then the hard drive light goes on for 20 seconds constant and then install wizard closes without even a kiss goodbye.. ive tried 4 times including power down in between and nothing.

any suggestions appreciated.

< Message edited by dpf -- 9/17/2004 14:38:01 >


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Dan
Mike54

 

Posts: 4772
Joined: 3/26/2001
From: Way Up Over
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RE: Don't know what to do - 9/17/2004 15:24:01   
quote:

any suggestions appreciated.

If you're that big of a glutton for punishment you could try rebuilding the machine from scratch.:) Sometimes things just get orked up and it's the only thing to do. If you do choose this route make sure that the HD gets formatted though. If it isn't there's still going to be junk in there.

Sorry I didn't have more helpful advise.:)

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(in reply to dpf)
Giomanach

 

Posts: 6075
Joined: 11/19/2003
From: England
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RE: Don't know what to do - 9/17/2004 15:44:15   
Not a successful/complete upgrade is your problem Dan...Mikes suggestion is the best I can think of - just back it all up first!

Dab

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paulie

 

Posts: 558
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RE: Don't know what to do - 9/17/2004 15:52:12   
quote:

the school has an unlimited student license for XP PRo so I got a copy with the legit Product Key and installed Pro and IIs.


Dan,
It isn't clear exactly how you went about this (upgrade from Home or complete reinstall of Pro), but I've never been a fan of OS upgrades. Despite their claims and best intentions, I've just never had one run as well as a total reformat and reinstall of the full version of software. If that's the version of XP Pro you have, I would bite the bullet, back up your stuff, and start with the clean slate.

If you're having to use the upgrade version, I would get the full install, even if you have to shell out a few clams. I found it on eBay a few months ago for around $125. That was an OEM disk, perfectly legal.

</my $.02>

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dpf

 

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From: India-napolis
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RE: Don't know what to do - 9/17/2004 16:41:51   
quote:

It isn't clear exactly how you went about this (upgrade from Home or complete reinstall of Pro), but I've never been a fan of OS upgrades

It offered me the option between an upgrade of full install and I selected upgrade.

a further clue... I went to install some windows updates i got and they ended up with "installation failed" which is further indication that the installer is messed up. If I go to full install and want to format hard drive first, what steps do I take (after backing up my data of course).

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Dan

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paulie

 

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RE: Don't know what to do - 9/17/2004 17:02:35   
They've changed the exact sequence and verbiage they use with every iteration of Windows, but it goes something like this:

In the install routine, it should ask which partition you want to install to, and may warn you that "...an existing Windows installation exists".
Blow it away. (Install on C: and overwrite the existing system partition.)

If you are offered the option of reformatting the drive, take it.

Make sure you back up first, because reformatting permantly deletes everything on the drive.

You are, of course, doing all this at your own risk. I have too much on my schedule this weekend to drive to Akron. :)(Otherwise, I would just bop over there and do it for ya, free of charge!) :)

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(in reply to dpf)
dpf

 

Posts: 7121
Joined: 11/12/2003
From: India-napolis
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RE: Don't know what to do - 9/17/2004 17:09:07   
quote:

free of charge!)

I'll buy the beer!!

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Dan

(in reply to paulie)
Mike54

 

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From: Way Up Over
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RE: Don't know what to do - 9/17/2004 17:11:16   
To do a really clean install I prefer to boot from the CD and delete and format a new partition(s) myself. Let us know what happens Dan. Fingers are crossed for you.
The following is from this M$KB article http://support.microsoft.com/default.aspx?kbid=313348
I'm sure it's more clear than if I tried to describe it. :)

How to partition and format your hard disk by using the Windows XP Setup program
Important If you follow these steps on a hard disk that is not empty, all the data on that hard disk is permanently deleted. We recommend that you back up your hard disk before you follow these steps.

To partition and format your hard disk by using the Windows XP Setup program:

1. Insert the Windows XP CD-ROM into your CD-ROM drive or DVD-ROM drive, or insert the first Windows XP Setup disk into the floppy disk drive, and then restart the computer.

Note To start your computer from the Windows XP CD-ROM (or from the startup disk), your computer must be configured to start from the CD-ROM drive, the DVD-ROM drive, or the floppy disk drive. In some cases, you may have to modify your computer's BIOS settings to set this configuration. For information about how to configure your computer to start from the CD-ROM drive, the DVD-ROM drive, or the floppy disk drive, see the documentation that is included with your computer, or contact the computer manufacturer.
2. If you are starting the computer from the Windows XP CD-ROM, select any options that are required to start the computer from the CD-ROM drive if you are prompted to do this.

Note If your hard disk controller requires a third-party original equipment manufacturer (OEM) driver, press F6 to specify the driver.

For additional information about how to use F6 to supply a third-party OEM device driver while the Windows Setup program is running, click the following article number to view the article in the Microsoft Knowledge Base:

314859 Limited OEM driver support is available with F6 during Windows XP Setup
If you are starting from the Windows XP Setup disks, insert each of the additional disks when you are prompted, and then press ENTER to continue after you insert each disk.
3. At the Welcome to Setup page, press ENTER.
4. Press F8 to accept the Windows XP Licensing Agreement.
5. If an existing Windows XP installation is detected, you are prompted to repair it. To bypass the repair, press ESC.
6. All the existing partitions and the unpartitioned spaces are listed for each physical hard disk. Use the ARROW keys to select the partition or the unpartitioned space where you want to create a new partition. Press D to delete an existing partition, or press C to create a new partition by using unpartitioned space. If you press D to delete an existing partition, you must then press L (or press ENTER, and then press L if it is the System partition) to confirm that you want to delete the partition. Repeat this step for each of the existing partitions that you want to use for the new partition. When all the partitions are deleted, select the remaining unpartitioned space, and then press C to create the new partition.

Note If you want to create a partition where one or more partitions already exist, you must first delete the existing partition or partitions, and then create the new partition.
7. Type the size in megabytes (MB) that you want to use for the new partition, and then press ENTER, or just press ENTER to create the partition with the maximum size.
8. Repeat Steps 4 and 5 to create additional partitions if you want them.
9. If you want to install Windows XP, use the ARROW keys to select the partition where you want to install Windows XP, and then press ENTER. If you do not want to format the partition and install Windows XP, press F3 two times to quit the Windows Setup program, and then do not follow the remaining steps. In this case, you must use a different utility to format the partition.
10. Select the format option that you want to use for the partition, and then press ENTER. You have the following options:
* Format the partition by using the NTFS file system (Quick)
* Format the partition by using the FAT file system (Quick)
* Format the partition by using the NTFS file system
* Format the partition by using the FAT file system
* Leave the current file system intact (no changes)
The option to leave the current file system intact is not available if the selected partition is a new partition. The FAT file system option is not available if the selected partition is more than 32 gigabytes (GB). If the partition is larger than 2 GB, the Windows Setup program uses the FAT32 file system (you must press ENTER to confirm). If the partition is smaller than 2 GB, the Windows Setup program uses the FAT16 file system.

Note If you deleted and created a new System partition, but you are installing Windows XP on a different partition, you will be prompted to select a file system for both the System and startup partitions.
11. After the Windows Setup program formats the partition, follow the instructions that appear on the screen to continue. After the Windows Setup program is completed, you can use the Disk Management tools in Windows XP to create or format more partitions.

For additional information about how to use the Windows XP Disk Management tools to partition and format your hard disk, click the following article number to view the article in the Microsoft Knowledge Base:

309000 How to use Disk Management to configure basic disks in Windows XP

Back to the top

_____________________________

Who was the first guy that looked at a cow and said, "I think that I'll drink whatever comes out of those things when I squeeze them"?

New photogalleries, stop by sometime.

(in reply to paulie)
paulie

 

Posts: 558
Status: offline

 
RE: Don't know what to do - 9/17/2004 17:26:24   
Dan,

I would buy Mike a cold one if I were you - his feedback is more thorough and well-supported.

Paul

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bobby

 

Posts: 11394
Joined: 8/15/1969
From: Seattle WA USA
Status: offline

 
RE: Don't know what to do - 9/23/2004 1:05:11   
Knoppix, baby...

Use it to boot into your machine, back-up the vital stuff to CD, and then wipe the drive clean with one of the partitioning tools included...

It can't create an NTFS partition yet, but it can create FAT32, the WinXP CD can conver to NTFS for you when you go to reinstall.

I've done this more times than I care to count in the last couple of years...

I would also recommend creating at least two partitions... a smaller one around 2-10GB depending on your HDD size for installing the OS and programs.

Then another where you put EVERYTHING ELSE so that if you need to do this again you simply back up that partition, wipe it clean again and start over from scratch.

You can always restore an F: drive partition quite easily when it just has files, photos, etc. on it.

It's the C: drive that's a bear to rebuild every time...

And then, after you do that five or six times, learn php instead of ASP and load Linux... oops... there I go again, LOL

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:)

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Giomanach

 

Posts: 6075
Joined: 11/19/2003
From: England
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RE: Don't know what to do - 9/23/2004 3:44:28   
How did I know bobby would poke his nose in and post something about linux?:)

DAn

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