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jaybee -> Help Help Help! (11/29/2004 6:51:14)
OK, clients reporting they can't access my site, their sites etc. All problem ones are on the same host. I get the sites up fine and yes, I have cleared my cache. The error coming back seems to be 502 Bad Gateway. I've run tracerts and there's a timeout at gateway28 the sites concerned are www.jbvisions.co.uk www.sprayforce.info www.sprayforce.net www.normanking.co.uk can you take a look and see if you can get to them? If so, a tracert listing would be dead useful so I know where the problem is. What the *&%! does one do about it?

Donkey -> RE: Help Help Help! (11/29/2004 7:13:41)
Norman King is the only one that shows up oK. The rest come up blank, but if you view source the code is there for the frame you are using (presumably to "cloak" the hosting).

Giomanach -> RE: Help Help Help! (11/29/2004 7:42:37)
Gill Step 1 - Calm Down[;)] This is a problem at your hosts end, not the user. Somewhere along the lines, the DNS records may have been changed with the host, hence the bad gateway. I do believe the IP address, or nameservers have been changed for the sites, and the DNS records haven't been updated. Step 2 - Get intouch with Bladehost, using your usual charm, wit and cunningly good chatter, and get them to sort this out. My tracert gets no further than works proxy, but that's due to the set-up of the network, I'll re-run it when I get home Step 3 - Put the kettle on[:D]

jaybee -> RE: Help Help Help! (11/29/2004 8:15:57)
Thanks guys. I don't think it's the host though. All the domains are parked with Freeparking.co.uk and then forwarded to differing hosts, hence the frames on them. I've run tracerts for all of them and they all get stuck in the same place. I have other domains with Freeparking as well but on different hosts. Tracerts for those also get stuck. Just to add insult to injury, if I try to trace Freeparking.co.uk, that gets stuck as well and a domain parked with them which should bring up a holding page as it's not forwarded anywhere yet, also gets stuck. www.carledwardes.com or www.carledwardes.co.uk It also seems to make sense that it's them if you're getting the frame info but no content.

jaybee -> RE: Help Help Help! (11/29/2004 8:19:51)
Peter can you check these as well please www.california-ballroom.info www.californiaballroom.info www.california-ballroom.co.uk www.californiaballroom.co.uk www.heli-wise.co.uk www.heliwise.co.uk and the two above as well. That might give me a better idea of where it's stuck. SPOOKY... No I'm not just trying to get links for the sites. [&:]

Donkey -> RE: Help Help Help! (11/29/2004 8:39:14)
All work OK. www.carledwardes.com and www.carledwardes.co.uk lead to an "under construction" page.

jaybee -> RE: Help Help Help! (11/29/2004 8:57:50)
Great, thanks, so it must be the host. Of course I'm now in the middle of a battle where the host is pointing at the park and the park is pointing at the host. [:@]

jaybee -> RE: Help Help Help! (11/29/2004 9:47:15)
Host now thinks that maybe the DNS A records are up the shoot. I've changed the forwarding to use the IP rather than the host name and hopefully it should work. Peter, could you check again pls www.jbvisions.co.uk www.sprayforce.info www.sprayforce.net

jaybee -> RE: Help Help Help! (11/29/2004 9:58:12)
client says they can see the site fine. Mental note for future reference...... when forwarding a domain always use the IP address and not the host name. Now off to lie down. [&:]

Donkey -> RE: Help Help Help! (11/29/2004 10:33:23)
All up and running. You fixed it! [img]http://www.mundogasol.com/foro/clap.gif[/img]

jaybee -> RE: Help Help Help! (11/29/2004 10:38:17)
Thankyou dearest. When you're up this neck of the woods give me a shout and I'll buy you a tester's pint. [:D]

Donkey -> RE: Help Help Help! (11/29/2004 19:16:44)
quote: I'll buy you a tester's pint So the old Tester's Brewery is still going strong up there in deepest Berkshire. Good to hear.

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