What the term...... (Full Version)

All Forums >> [Web Development] >> Search Engine Optimization and Web Business



Message

TonyT -> What the term...... (12/14/2004 13:06:05)

...or phrase for when a customer continues to try to get you to add content to the site after you've finished it to their supposed satifactions, they've paid you and signed it off? I know there is a term/phrase for that. I feel as if I'm trying to be bled.



paulie -> RE: What the term...... (12/14/2004 13:54:42)

The term you are looking for may be "scope creep", but another term that comes to mind is "neglect". You neglected to have them sign a Maintenance Agreement, in which case you would have already been compensated for the updates they are requesting. [;)]

At this point, I would tell them politely "my hourly rate for updates or content additions is $X.00, but if you would like a maintenance agreement, it will save you money over the long term. The cost for that is $Y.00." [Insert your maintenance agreement contract terms here]

If you don't want to do their updates, offer to sell them a content management system so they can maintain it themselves.

Next time you sell a website, propose one of these options at the beginning and you won't have unpleasant situations like this one later. If you don't tell them updates and add-ons are extra, they WILL assume they're free.



TonyT -> RE: What the term...... (12/14/2004 14:32:02)

Actually, I had them sign a very detailed contract that outlined what they agreed to at what price. They were required to a deposit of 50% of the site to secure my services. After the site was finished and they agreed via email, I sent them a Site Sign-off form that they signed that stated the site was agreed by both parties to be finished. I was paid the balance for the site. Should have been end of story.

Actually, I don't want to offer a maintenance agreement because I do not want to maintain any sites I finish. I'm a busy enough boy without maintaining the sites I make. It's agreed up front that, after being finished, the site belongs to the customer.

Would you consider offering to create the site as a dynamic web template a good alternative for both parties?



Reflect -> RE: What the term...... (12/14/2004 16:22:19)

Maybe find someone who would. You get a referral fee one time. Everybody walks away happy.

Take care,

Brian



TonyT -> RE: What the term...... (12/14/2004 17:46:45)

Good thought, Brian. [;)]



Page: [1]

Valid CSS!




Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI
0.890625