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Andy from Spain
Posts: 922
From: Ipswich
Status: offline
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Support ticket type software - 2/15/2005 6:38:51
Hi
Anyone got any recommendations? Ambercat looks good, anyone used it?
Andy
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Mike54
Posts: 4782
Joined: 3/26/2001
From: Way Up Over
Status: offline
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RE: Support ticket type software - 2/15/2005 10:02:14
Thanks for the link Cooper, I wasn't in the market but it does look pretty interesting. Downloaded, now all I have to do is find time to play with it.
_____________________________
Who was the first guy that looked at a cow and said, "I think that I'll drink whatever comes out of those things when I squeeze them"?
New photogalleries, stop by sometime.
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BobbyDouglas
Posts: 5456
Joined: 5/15/2003
From: Arizona
Status: offline
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RE: Support ticket type software - 2/15/2005 10:22:45
If anyone can install a php/mysql based one, www.cerberusweb.com is the best out there. If you don't need something that detailed (cerberus costs around $250) then I would go with something like www.perldesk.com.
Glad to see an ASP based helpdesk for free!
_____________________________
Arizona Web Design - Mr Bobs Web Design in Arizona
The Arizona Web Hosting Challenge
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ou812
Posts: 1572
Joined: 1/5/2002
From: San Diego
Status: offline
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RE: Support ticket type software - 2/15/2005 12:21:09
One of the places I work with uses www.teamatic.com. It is already hosted and free to use, for the basic package(<6 users). I've used it for the past two years extensively and have had good luck with it. I like it because we don't need to host, install, or anything.
_____________________________
-brian
EnterpriseDB: Enterprise-class relational database management system
PostgreSQL: The world's most advanced open source database
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Thomas Brunt
Posts: 6109
Joined: 6/6/1998
From: St. Matthews SC USA
Status: offline
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RE: Support ticket type software - 2/16/2005 9:59:40
We just started using OSTicket. http://www.osticket.com/
It seems to work very well.
t
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SerenityNet
Posts: 1364
Joined: 6/12/2001
From: Allen, TX, USA
Status: offline
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RE: Support ticket type software - 2/16/2005 10:52:35
I've used UltraApp's Issue Manager briefly in the past. It's simple, easy, and easily modified. And it's free.
Andrew
_____________________________
</Chaos, panic, & disorder - my work here is done.>
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