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Donkey
Posts: 3864
Joined: 11/13/2001
From: Blackfield United Kingdom
Status: offline
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Outlook Problem - 5/12/2005 7:18:35
Just suddenly yesterday one of our machines lost the ability to send email via Outlook. Today I have the same problem (2 out of 3 on the network). This only happens on our .co.uk addresses; they still receive mail OK, and I can send email through outlook using a .tv address that seems to be unaffected.
I have checked the settings and they are all OK, my ISP confirms that there is no problem on the server, and I can send web-mail so I assume that he's right.
I have tried deleting the mail accounts and reinstalling them, tried rebooting, and I'm about to uninstall outlook and reinstall it.
Thunderbird is not an option because it is not suitable for multiple email addresses, and I can't synchronise my phone address book with it. (Anyway I'm using thunderbird at home on a long term test and to be honest it is no where near as good as outlook).
My virus and adware/spyware defenses are active and up to date and I am behind a mechanical and also a software firewall. Nevertheless I shall run a couple of on-line virus checkers later as well.
Any ideas of what it could be? Is there something obvious that I haven't thought of?
_____________________________
I have a higher and grander standard of principle than George Washington. He could not lie; I can, but I won't.
Samuel Clemens
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Tailslide
Posts: 5999
Joined: 5/10/2005
From: Out here on the raggedy edge
Status: offline
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RE: Outlook Problem - 5/12/2005 7:25:47
What error message are you getting when you try to send e-mails on the affected accounts?
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Tailslide
Posts: 5999
Joined: 5/10/2005
From: Out here on the raggedy edge
Status: offline
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RE: Outlook Problem - 5/12/2005 7:45:03
Do you have Norton AV, IS or the like?
I had something similar last week on Thunderbird - just after a Norton IS live update. Switched Norton off and all the e-mails appeared - switched it back on again and everything seems fine. I've got the automatic e-mail scanning switched off after a previous problem with receiving e-mails.
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Tailslide
Posts: 5999
Joined: 5/10/2005
From: Out here on the raggedy edge
Status: offline
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RE: Outlook Problem - 5/12/2005 7:51:52
No impossible - Microsoft are never responsible for any failures or errors.
(where are my pills....?)
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Tailslide
Posts: 5999
Joined: 5/10/2005
From: Out here on the raggedy edge
Status: offline
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RE: Outlook Problem - 5/12/2005 8:50:14
Hi Donkey
Have a look at this:
trendmicro.com/solutions/search/main/search/solutionDetail.asp?
with special attention to the POP3trap.exe bit. If you've had a recent update from MS maybe it overwrote whatever PCcillin had in there.
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bobburk
Posts: 147
Joined: 5/8/2002
From: Columbia MD USA
Status: offline
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RE: Outlook ExpressProblem - 5/13/2005 6:47:11
I am experiencing a similar problem with my Outlet Express. When I compose and send an email, it remains in my Outbox and sends again every time my computer automatically checks for new email (every 5 minutes). So before I realized this was happening, I was sending the same emails dozens of times. As Microsoft suggests, I erased my outbox and let the program automatically reinstall it the next time It starts. If that doesnt solve the problem, Microsoft suggests doing the same thing to all the boxes but that is more involved so I haven't done that yet. You have to copy the contents of the boxes first if you don't want to loose all the emails that are in there. That didn't solve the problem. Any ideas?
Bob B.
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Tailslide
Posts: 5999
Joined: 5/10/2005
From: Out here on the raggedy edge
Status: offline
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RE: Outlook ExpressProblem - 5/13/2005 12:23:40
There's nothing like good customer service and this is nothing like....
Don't think NTL are much better - same s**t, different colour.
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Tailslide
Posts: 5999
Joined: 5/10/2005
From: Out here on the raggedy edge
Status: offline
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RE: Outlook ExpressProblem - 5/13/2005 13:02:19
Actually I have to say that whenever I've had a problem with the Cable TV they've sorted it out very quickly.
Broadband has been more of an issue for me. Quite often in the last few months the e-mail server has gone down and when I check on the NTL site's status page it says "planned outage". I'm not sure who planned it but it certainly wasn't me!
I think that all of these companies are as good or bad as each other - they rely on the fact that there's a revolving door effect of customers leaving > going elsewhere > getting annoyed there > going elsewhere > and eventually back to the starting company.
Historically NTL has been a debt-ridden company and so they didn't used to invest alot in staff which is why you could never get through to people. With the proposed merger with Telewest maybe that'll improve...
< Message edited by Tailslide -- 5/13/2005 13:12:07 >
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