Here's a strange one for you... (Full Version)

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Mike54 -> Here's a strange one for you... (9/19/2005 8:44:42)

Our "professional" IT guys were in last week upgrading all the machines locally to Win XP (SP2) and Office 2K3 with all associated corporate dictated securities, etc. I now have one user who, every time he opens Outlook has his monitor resolution reset to 640 x 480. This doesn't happen opening any other application, only Outlook AND any time he opens an attachment (any application) from Outlook after he resets the res. Anyone have any ideas on the problem or for a fix short of a complete rebuild?



jaybee -> RE: Here's a strange one for you... (9/19/2005 9:52:58)

Oooooh, sounds like a re-install to me.



caz -> RE: Here's a strange one for you... (9/19/2005 10:24:27)

Does your user still have the right drivers for his monitor, some of those updates make bad choices there? The other thing that occurs to me is the IE "security" patch where .exe links open in reduced window sizes. ( I can't remember the official name of this update, but it is in the recent ones.)



Mike54 -> RE: Here's a strange one for you... (9/19/2005 10:50:41)

quote:

Oooooh, sounds like a re-install to me.

Oooooh, I'm so looking forward to it.[:(] Oh well, at least it's only one bad one out of twenty (though the IT guys did say they didn't want to leave any headaches behind [&o]).

caz, the monitor works fine for everything else, this seems to be a strictly Outlook-centric problem. None of the other apps makes the change on opening (except if opened from Outlook.

We'll start with a restore as an OTW possibility. I'm guessing it might have to do with the order of the installs when they "upgraded" his machine. O2K3 went in before XP SP2.



bobby -> RE: Here's a strange one for you... (9/21/2005 11:41:03)

quote:

O2K3 went in before XP SP2.

Was O2K3 updated and patched as well?

You usually have to update Office seperately from Windows... [;)]



Mike54 -> RE: Here's a strange one for you... (9/21/2005 16:11:39)

quote:

Was O2K3 updated and patched as well?

Yep, everything was completely updated (AFAIK) but I'll double check in the AM, before I re-image the HD.[&o]



bobby -> RE: Here's a strange one for you... (9/22/2005 0:16:39)

I hate Outlook. Always been too buggy for me. I can't even get it to start right when I want to try something or whatever...

My wife swears by it. Uses it at work and at home. Go figure.

[:)]



Giomanach -> RE: Here's a strange one for you... (9/22/2005 16:07:28)

Mike, I feel for you, you're not the only one who's had this before. M$ ain't admitting it, but it's when Windoze doesn't quite install properly. Windoze & Office use the same graphics engine (well..umm...of course they do), and Office relys on several dlls, sys and ini files for the nice & shiny graphical displays....

Windoze being as crap as it is....sometimes doesn't install properly, leaving necessary files corrupt...or non-existant. The files are needed....but not compulsory, so it can run without them....just at a different resolution.

There is a way to solve it without wiping the PC...but....wiping the PC is a damn sight easier than altering & extracting system files from the windoze disc :)



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