Here's a tough issue (Full Version)

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traveler98 -> Here's a tough issue (11/28/2005 10:21:11)

Recently I had a referral to do a web site from a very good customer. After talking with the prospect he wanted me to create the site using a program that he could purchase himself for his Mac.

I told him that I could do the site in GoLive which is Mac compatible, but would take me much longer and cost more as I rarely use it and he said no problem.

After thinking about the potential referrals, making current customer mad rethought my price and priced it two ways.

First a very reasonable but higher price if I do it in GoLive and second a lower super price to do it in FrontPage. Again thinking about my best client went this direction.

The prospect exclaimed he had no idea it would be that much and basically hung up and promptly told my client how I was SO expensive.

Would you grovel and reprice or just go on with things?



d a v e -> RE: Here's a tough issue (11/28/2005 10:27:00)

why can't you design it in FP without any of the things that rely on fp extensions, charge a little more and then tell him to buy dreamweaver?

if he thinks it is way too much then ask him to get some quotes from other people as well and if he's still interested then he can get back to you.

i wouldn't drop the price at all otherwise, either he'll pay or he won't. if he's not happy to pay then he will just be a pain in the a!*/ if you do drop the price ;)

my tuppence!



Mojo -> RE: Here's a tough issue (11/28/2005 10:32:30)

Just move on. I don't see an upside. If you change your price you either look clueless or that you were trying to overprice someone. Plus, do you really want a client that thinks you're charging too much? They will be taking you to task every step of the way.



Taz -> RE: Here's a tough issue (11/28/2005 10:35:21)

Tell him to go buy his program of choice and do it all himself from scratch, see how long it takes for him to come back and ask you to do the hard work. ;)

I wouldn't back down on the price or he will wonder why you never quoted that in the first place and he could then conclude you were playing him as an easy mark.

End of the day if you gave a reasonable quote (& I'm sure you did) if he does not think it is fair that is his issue. He might be in for a rude awakening along the lines if he mooches around for prices elsewhere.



jaybee -> RE: Here's a tough issue (11/28/2005 10:43:48)

I agree, unless you know you were way overpriced and trying to pull a fast one then you shouldn't worry. I regularly speak to people who think I'll do them a full site for about £100, after all, they could go out and buy FP for that price and do it themselves.

One of my clients reckoned that it would only take him a couple of hours to do a site in Word and have it up and running. I told him that was probably his best route then as I couldn't possibly undercut a couple of hours worth.

He's just paid me his final invoice for waaaaay more than £100. [:D]

Your prospect will go away and have a couple of options. One, find someone else and someone else and someone else until he finally gets it into his head that he's going to have to pay or

He'll find someone who has a son who is really good with Excel. [:@]

I assume your original client was happy with your work.



dpf -> RE: Here's a tough issue (11/28/2005 10:44:05)

i agree with everyone - lowering your price now says you agree tha you were overchrging him. anyone who just slams the phone down isnt worth dealing with. move on



Taz -> RE: Here's a tough issue (11/28/2005 10:53:34)

quote:

ORIGINAL: dpf

anyone who just slams the phone down isnt worth dealing with. move on


I concur on that one, we don't need the PITA clients, the job is tough enough already.



traveler98 -> RE: Here's a tough issue (11/28/2005 14:08:15)

Thanks everybody, I appreciate the input. Pretty well let's me know I made the right decision.

Had already told the prospect the only reason he was getting the price quoted was because he was such a good supporter of my client.

As people mentioned, he seems to think think the web price should be based on the idea that it will only take him two or three hours in... you guessed it MS Word and then he can just drop in some pictures and that is it.....

Funny thing is I really didn't want to do his site, it was more a favor for my client.



Nicole -> RE: Here's a tough issue (11/28/2005 19:41:32)

Traveler,

If you’ve understood your client correctly, and worked out your quote accordingly and added your percentage on top, there shouldn’t be any room to drop your price should there?

If you really want this particular client though, say because of the potential future work that could emanate from doing their site, I wouldn’t drop my price but I would perhaps send them a more formal quote, even possibly itemizing it, or at least pointing out what they’ll get for their money.

I’d also call them in a month’s time and see if they’ve found a designer, if they have, that’s okay, but still call back in a few months time and see whether they’re happy with their site or not?

Nicole



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