Remote Access (Full Version)

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Nick -> Remote Access (12/6/2005 11:04:43)

I am getting ready to turn over a website to the owner who lives in Ohio while I am in Arizona. Just wondering if any of you ever connect to clients computers remotely to troubleshoot their problems.

If so, what software do you use to accomplish this? Is it more of a pain than it is worth, or does it save you time by being able to just get on client's computer and get it done?

Thanks!

Nick



dpf -> RE: Remote Access (12/6/2005 11:27:48)

quote:

clients computers remotely to troubleshoot their problems
what sort of problems are u refferring to ? web site problems? you dont need to be on their computer to do that - just get a copy of the files.



Spooky -> RE: Remote Access (12/6/2005 12:15:43)

If you are both using XP, then you could look at using Remote desktop - quite a handy tool already built in to XP

start > run > mstsc

It can be be problematic setting up fire wall access.
Another options is "remote assistance"

start > programs > remote assistance



rdouglass -> RE: Remote Access (12/6/2005 13:28:52)

Is the diff that Remote Desktop doesn't let 2 view the screen at the same time but Assistance require the "local" user to run the session?

I frequently use Remote Desktop but I never walk people thru anything; just administer the computer without the local user being there.



bobby -> RE: Remote Access (12/6/2005 16:16:23)

I use TightVNC and PCAnywhere for work and for troubleshooting friends home computers...

I prefer TightVNC (and its free)



Nick -> RE: Remote Access (12/6/2005 16:29:25)

I am turning over a 9+ gig website to the owner who knows nothing about fp at all... Instead of having to try and walk him through every step via email or phone, I could just do it with him watching on his end.

Sound reasonable? Going to look at TightVNC tonight after I get done smashing the fuzz off the yella ball... I like the price!

Thanks!



bobby -> RE: Remote Access (12/6/2005 18:09:56)

For that price it's worth buying a small external hard drive and shipping it to him

[:D]



Spooky -> RE: Remote Access (12/6/2005 20:21:54)

Roger - yes, remote assistance allows you to see the user working and take over if required. It maintains a chat window so you can also talk to the user. When youre online one day, we can give it a try. I like to mess with other peoples settings [;)]



rdouglass -> RE: Remote Access (12/6/2005 20:37:20)

quote:

remote assistance allows you to see the user working and take over if required


Yup, just what I need - another process running on my CPU - a Spooky process at that. Then you'd be able to see what I *really* do all day. [;)]



bobby -> RE: Remote Access (12/7/2005 2:04:10)

I'd pay to stream a live feed

[:D]



Brandon -> RE: Remote Access (12/7/2005 9:24:11)

I would just use PC Anywhere...



bobby -> RE: Remote Access (12/7/2005 11:13:57)

PCAnywhere is nice if you can afford it.

Personally I don't like it as much as VNC. It's noticably slower and not as reliable (as far as maintaining ability to connect, running as service)

Since TightVNC is open source I keep a copy of it on a CD I carry around. When a friend or relative asks me to do something with their computer (like my father-in-law over Thanksgiving) I install TightVNC as well.

Next time he has an issue instead of walking through it over the phone I'll just have him start the server, give me his IP address, and sit tight while I do my thang.

[;)]

My wife prefers PCAnywhere. It's what they use at her office so she's more used to it.



Nick -> RE: Remote Access (12/7/2005 16:29:15)

Bobby,

Downloaded and decided to test on the kids computer down in the basement which is connected by a wireless router.

I opened up the VNC server on kids computer, then came up and attached with viewer on my puter in office. I then get a viewer screen with the message "Please wait - initial screen loading" but never moves past this. If I let it sit long enough, I get the message:

"WriteExact: Socket error while writing" then click ok and it closes viewer window.

Stranger still, I am able to connect from my kids celeron puter to my p4, (new) but i can't go the opposite way... go figure...

Any ideas?

Nick



rdouglass -> RE: Remote Access (12/7/2005 20:46:25)

quote:

Any ideas?


Turn any firewalls off temporarily?



bobby -> RE: Remote Access (12/9/2005 11:42:14)

very strange... it could be a lot of things.

You might have to play with your VPN settings in your router, or it could be a firewall setting as RD suggeted.

Did you set up a password on each machine? Make sure you set one, and that you're using the correct password and IP address when you connect...

Other than that it could be a long list of Windows glitches

I haven't had any trouble with TightVNC at all.

I use a P4 and connect to several celerons, two AMD's, another P4 and then two PIII's and an AMD running Linux.

Never had a single glitch.

Do both computers show up in your "My Network Places" directory?

Both machines on Win XP?

can you ping each machine from the other?



Nick -> RE: Remote Access (12/11/2005 20:57:59)

Do both computers show up in your "My Network Places" directory?
(Yes sir, they do)

Both machines on Win XP?
(Yes, celeron XP home, XP Pro (media center)

can you ping each machine from the other?
(Yes)

Still unable to connect from P4 to Celeron, but can connect with no problem the other way.

The router is on the P4 and maybe it is the firewall in it. The router's knowledge base states I can not disable firewall in it. I disabled software firewalls to no avail.

Weird, but if I can connect from the kid's computer to client, that will work for me until I can work it out.

Thanks Bobby, very cool software.

Nick



StruanG -> RE: Remote Access (12/13/2005 11:36:27)


quote:

ORIGINAL: bobby
When a friend or relative asks me to do something with their computer (like my father-in-law over Thanksgiving) I install TightVNC as well.


Does this not open up your friends PC's to hackers.... I understood that VNC wasnt the most secure method (although I use it at home - to control the DVD player on the computer from by iPAC on the sofa)



bobby -> RE: Remote Access (12/13/2005 12:35:19)

No more than usual provided A) you assign a password for access; and B) only start the server when you're going to use it... don't let it run in the background all the time.

Pretty much when somebody calls me I tell them to go to Start > Programs, etc to fire up the server. Then ask for the password they assigned and voila... I'm in.

After that we shut down VNC and move on...







StruanG -> RE: Remote Access (12/15/2005 7:17:17)

On behalf of your friends, I am relived, and for my doubt in a grand master of the out front, I appologise.... I will now go and do penance.

S.



traveler98 -> RE: Remote Access (12/19/2005 12:02:53)

quote:

ORIGINAL: Nick

I am getting ready to turn over a website to the owner who lives in Ohio while I am in Arizona. Just wondering if any of you ever connect to clients computers remotely to troubleshoot their problems.

If so, what software do you use to accomplish this? Is it more of a pain than it is worth, or does it save you time by being able to just get on client's computer and get it done?

Thanks!

Nick



I do that sometimes to see what they have done not so much to the web site, but setup on email and database or powerpoints. I use Go To My PC. Only cost $19.99 a month and sometimes when out and about use my notebook to get on my own computer at the office.



Aleksandr_8 -> RE: Remote Access (12/20/2005 7:38:02)

no need for another software then original MS tool Remote Desktop. But it is for XP and higher.
Great tool by MS com.



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