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Nick
Posts: 160
From: Queen Creek, AZ
Status: offline
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Remote Access - 12/6/2005 11:04:43
I am getting ready to turn over a website to the owner who lives in Ohio while I am in Arizona. Just wondering if any of you ever connect to clients computers remotely to troubleshoot their problems.
If so, what software do you use to accomplish this? Is it more of a pain than it is worth, or does it save you time by being able to just get on client's computer and get it done?
Thanks!
Nick
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dpf
Posts: 7121
Joined: 11/12/2003
From: India-napolis
Status: offline
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RE: Remote Access - 12/6/2005 11:27:48
quote:
clients computers remotely to troubleshoot their problems what sort of problems are u refferring to ? web site problems? you dont need to be on their computer to do that - just get a copy of the files.
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Dan
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rdouglass
Posts: 9206
From: Biddeford, ME USA
Status: offline
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RE: Remote Access - 12/6/2005 13:28:52
Is the diff that Remote Desktop doesn't let 2 view the screen at the same time but Assistance require the "local" user to run the session?
I frequently use Remote Desktop but I never walk people thru anything; just administer the computer without the local user being there.
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ASP Checkbox Function Tutorial.
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Nick
Posts: 160
From: Queen Creek, AZ
Status: offline
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RE: Remote Access - 12/6/2005 16:29:25
I am turning over a 9+ gig website to the owner who knows nothing about fp at all... Instead of having to try and walk him through every step via email or phone, I could just do it with him watching on his end.
Sound reasonable? Going to look at TightVNC tonight after I get done smashing the fuzz off the yella ball... I like the price!
Thanks!
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Brandon
Posts: 431
Joined: 7/13/2004
From: Indiana, US
Status: offline
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RE: Remote Access - 12/7/2005 9:24:11
I would just use PC Anywhere...
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Nick
Posts: 160
From: Queen Creek, AZ
Status: offline
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RE: Remote Access - 12/7/2005 16:29:15
Bobby,
Downloaded and decided to test on the kids computer down in the basement which is connected by a wireless router.
I opened up the VNC server on kids computer, then came up and attached with viewer on my puter in office. I then get a viewer screen with the message "Please wait - initial screen loading" but never moves past this. If I let it sit long enough, I get the message:
"WriteExact: Socket error while writing" then click ok and it closes viewer window.
Stranger still, I am able to connect from my kids celeron puter to my p4, (new) but i can't go the opposite way... go figure...
Any ideas?
Nick
< Message edited by Nick -- 12/7/2005 17:50:13 >
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rdouglass
Posts: 9206
From: Biddeford, ME USA
Status: offline
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RE: Remote Access - 12/7/2005 20:46:25
quote:
Any ideas?
Turn any firewalls off temporarily?
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Don't take you're eye off your final destination.
ASP Checkbox Function Tutorial.
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Nick
Posts: 160
From: Queen Creek, AZ
Status: offline
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RE: Remote Access - 12/11/2005 20:57:59
Do both computers show up in your "My Network Places" directory?
(Yes sir, they do)
Both machines on Win XP?
(Yes, celeron XP home, XP Pro (media center)
can you ping each machine from the other?
(Yes)
Still unable to connect from P4 to Celeron, but can connect with no problem the other way.
The router is on the P4 and maybe it is the firewall in it. The router's knowledge base states I can not disable firewall in it. I disabled software firewalls to no avail.
Weird, but if I can connect from the kid's computer to client, that will work for me until I can work it out.
Thanks Bobby, very cool software.
Nick
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StruanG
Posts: 40
Joined: 10/26/2004
Status: offline
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RE: Remote Access - 12/13/2005 11:36:27
quote:
ORIGINAL: bobby
When a friend or relative asks me to do something with their computer (like my father-in-law over Thanksgiving) I install TightVNC as well.
Does this not open up your friends PC's to hackers.... I understood that VNC wasnt the most secure method (although I use it at home - to control the DVD player on the computer from by iPAC on the sofa)
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StruanG
Posts: 40
Joined: 10/26/2004
Status: offline
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RE: Remote Access - 12/15/2005 7:17:17
On behalf of your friends, I am relived, and for my doubt in a grand master of the out front, I appologise.... I will now go and do penance.
S.
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traveler98
Posts: 362
From: Dallas Tx USA
Status: offline
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RE: Remote Access - 12/19/2005 12:02:53
quote:
ORIGINAL: Nick
I am getting ready to turn over a website to the owner who lives in Ohio while I am in Arizona. Just wondering if any of you ever connect to clients computers remotely to troubleshoot their problems.
If so, what software do you use to accomplish this? Is it more of a pain than it is worth, or does it save you time by being able to just get on client's computer and get it done?
Thanks!
Nick
I do that sometimes to see what they have done not so much to the web site, but setup on email and database or powerpoints. I use Go To My PC. Only cost $19.99 a month and sometimes when out and about use my notebook to get on my own computer at the office.
< Message edited by traveler98 -- 12/19/2005 14:04:48 >
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Aleksandr_8
Posts: 11
Joined: 12/16/2005
Status: offline
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RE: Remote Access - 12/20/2005 7:38:02
no need for another software then original MS tool Remote Desktop. But it is for XP and higher.
Great tool by MS com.
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