Pay Pal Problems (Full Version)

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dpf -> Pay Pal Problems (12/9/2005 13:10:04)

I stumbled upon this site: http://www.paypalwarning.com/home and it is filled with horror stories. anyone have thoughts as to whether pay pal is that bbad?



Tailslide -> RE: Pay Pal Problems (12/9/2005 13:18:50)

It may well be a complete coincidence but that site has the same nameservers as the "paypal alternative" that they're putting forward....



dpf -> RE: Pay Pal Problems (12/9/2005 13:20:11)

that thought crossed my mind also. create a site with hundreds of testimonials that you competitor is garbage and a link to your alternative..... hmmmmm



rdouglass -> RE: Pay Pal Problems (12/9/2005 13:27:37)

I have very good luck with PayPal. Have never had any issues whatsoever. I've probably only had about 200 transactions with them (on any site I work on) in the past 2 years or so but not 1 hiccup at all.

Maybe I'm just lucky? [;)]

EDIT: Also I'd be very wary of them. Did a DNS lookup and (a personal trick of mine) went to their DNS server's homepage and got blasted with popups and a very lame homepage with nothing but 1 link.

Not very comforting to me.



dpf -> RE: Pay Pal Problems (12/9/2005 13:30:04)

of the hundreds of post, i read a few dozen - most well sellers where the buyer paid by credit card and then got a charge back from the credit card company- so im thinking, if you skip pay pal and accept credit cards (which of course costs a fee) - dont you face the same problem?

<edit> too bad spooky doesnt put a spele checker on here</editsmilingly>



BobbyDouglas -> RE: Pay Pal Problems (12/9/2005 14:30:31)

www.paypalsucks.com is another place for stories

quote:

Can PayPal hold my money with no explanation? The answer is YES.
Can PayPal freeze my account for no reason? The answer is YES.
Can PayPal take money out of my account without my knowledge? The answer is YES.

- PayPal can/will hold money with no explanation, but they will have a reason. They can also freeze your account, and require you to submit massive amounts of paperwork, but they have a reason. PayPal is also able to take money of your account/bank account too. If you end up without funds, you have added your bank account, and gives paypal permission to use that as a backup source.

It honestly depends on the type of business you deal with. I know all of my clients by first/last name and website. I know they will not cause any issues at all. I go the extra step to get to know them before I do any business at all.

quote:

if you skip pay pal and accept credit cards (which of course costs a fee) - dont you face the same problem?

- In short answer, yes/no. I know Corey who runs around on the boards quite often has a lot of knowlege about merchant accounts. He or Mojo could go into specifics, but I am pretty sure that you will receive a reason as to what happened and why.

Chargebacks are the biggest killer, even if they are legit, it can still hurt your business. You started a great thread about merchant accounts where Mojo & Corey both gave quite a bit of detailed information.



Tailslide -> RE: Pay Pal Problems (12/9/2005 14:33:31)

Dan - have a look at the source code for those two sites. It's never possible to be 100% certain but I'm 95% certain the same person wrote both sites- large chunks of code are identical.



coreybryant -> RE: Pay Pal Problems (12/9/2005 15:44:40)

Keep in mind this: one person has great luck with Paypal and never any problems. One person has some problems with Paypal and got a "chargeback". Now who do you think is going to say something? :) People tend to forget the past 45 days of great service, no complaints and remember the 46th day when something happens. We all do it - I can remember the day the internet connection went out at home. We tend to remember those things that causes us problems.

It will always be easier to find people that want to complain rather than find one person who gives a compliment about a service.

The problems with Paypal in general: no age check - so you do not know if you are dealing with a mature adult or someone who is younger. Then you have people that attempt to sign up with Paypal and know they are not eligible because of the country they are in. So a few months down the road, Paypal figures this out, closes their account and holds on to the money (rightfully so) for six months. The same with under-age people - I have reported probably a dozen or so under-age people using Paypal and then their money is frozen. You can run into way too many problems dealing with under-age people (and hopefully I do not start a flaming war with that comment). (there is a reason that Paypal has a terms of service - they have to protect their merchant account.)

Paypal can be fantastic for some companies / organizations. I usually recommend Paypal in conjunction with a merchant account - depending on what they are selling and their market. If it is crafts - definitely get Paypal. If the market is to large business or corporations - then no, do not put Paypal on your site. So many people still do not know that some Paypal accounts are eligible for so that the consumer does not have to be a member of Paypal.

In our company, we do use both but do not advertise that we accept Paypal. There is still a perception that a lot of consumers still have about it that we do not want to perceive.

In short - find a large company (Wal-Mart, Bank of America, Comcast, PacBell, etc). It will be so easy to find people that have had a problem with them rather than someone who has not had any problems. You grow and sooner or later quality is sacrificed.



dpf -> RE: Pay Pal Problems (12/9/2005 15:46:38)

good points



Andy from Spain -> RE: Pay Pal Problems (12/9/2005 17:13:02)

Hi

I have a lot of time for PayPal and would guess their chargeback ratios are a lot lower than the majority of payment processors.

The idea that it appears unprofessional is in my opinion a myth perpetuated through various webmaster forums - it comes up every time but very rarely with any justification.

As Corey points out above, used in conjunction with a regular merchant account you have to be quids in - offering an alternative on checkout is great but when so many people have "spare change" in their Paypal account it just makes damn good business sense.

I certainly wouldn't hide the fact that Paypal is accepted on a store, Dell.com and Godaddy don't - I just wish dell.es would catch up [:)]

Andy



Mojo -> RE: Pay Pal Problems (12/9/2005 18:21:36)

I think some of the negativity towards PayPal is due to the fact that most people just starting their own online business use PayPal. In short, PayPal has a disproportionate number of inexperienced business people using their service. So when Goober down the street starts selling beer can collections he will turn to an easy to set up and easy to understand PayPal account. Then, when Goober hits a bump and PayPal follows good sense business rules he flips out and starts putting down PayPal when in fact, it was his own ignorance that caused the problem.

You have to roll with the punches and screaming about another business is certainly not the same as paying attention to your own.



Tailslide -> RE: Pay Pal Problems (12/10/2005 3:24:28)

I haven't used Paypal from the receiving side yet so this is just an unqualified opinion - but it seems to me that:

a. Paypal has such a vast usership that you're going to be able to find horror stories as with any large companies.
b. Businesses who primarily use Paypal generally do so because it's cheaper and easier to set up that the alternative full blown Merchant Accounts with banks etc - I don't think they have a huge range of choices so they're stuck with Paypal for better or worse.
c. You can find just as many horror stories about WorldPay, various banks etc (in fact LOADS about Worldpay).
d. Many of the problems seem to stem from customers not recognising payments on their CC statements and cancelling them thus causing charge-backs - so more effort by the vendor needs to go into making sure the customer knows what the statement will say.



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