Help - Deleted Email Problem (Full Version)

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steveg -> Help - Deleted Email Problem (1/5/2006 9:04:27)

If anyone can get back to me quickly on this it would be greatly appreciated.

I have a guy who has just set-up his new Trio phone to receive emails. He downloaded about 250 emails from his inbox and apparently they were also deleted from the server. It appears that a default setting on the phone is to delete from server after download. The phone was accessing the mail through the web to the Exchange Server and they appear to have disappeared without trace. Anybody know of anything we can do.

Just to mention I am currently investigating our backups to see if an individual mailbox can be restored.

All thoughts/ideas gratefully received.

Steve



Reflect -> RE: Help - Deleted Email Problem (1/5/2006 11:19:28)

Steve,

Why not just restore the entire PO to another server? Then set it up, internal LAN only on a different IP. Then login as user and push the mail to the real mailbox. We do this every other day here. However I (at this job) use GroupWise. I would think the restore could be done though. I have done this method with CC Mail and lotus notes also, just never on an exchange server.

Take care,

Brian



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