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callieprinari
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SubDomains & GoDaddy Hosting - 1/17/2006 11:50:11
Hi
I used to have 4 subdomains (with different content, navigation & theme) with my previous host (I could create them in their control panel quite easy). Now, I have moved all my domains and the hosting to GoDaddy.
Up to now, I am very happy I moved there, but I feel lost with the topic Subdomain.
Does anyone use the hosting of GoDaddy and has anyone dealt with the topic within this host?
I cannot publish no matter what. I get error messages from FP like possible reason 1., 2., 3. no fp extensions activated etc.
From their DNS Manager I created the subdomain eg. callie and forwarded it to http://www.callie.domainname.com, which from what I saw afterwards points to a separate IP.
Then I went to their Hosting Manager created the 5 Subdomains I wanted.
Back to the DNS Manager I notice that the rest 4 point to the same IP.
I have put them all as A (HOST) and two of them I have put also as CNAMES (Aliases) one of which is pointing to another IP. (From their DNS Manager I created the subdomain eg. callie and forwarded it to http://www.callie.domainname.com, which from what I saw afterwards points to a separate IP.)
The first time I called they said put them as A and not CNAME.
The second time said go to the Hosting Manager and create them there.
Any help is highly appreciated
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coreybryant
Posts: 2453
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RE: SubDomains & GoDaddy Hosting - 1/17/2006 14:12:34
Usually it is an A record. And usually it would be in the folder. So for example, if the subdomain was named callie, you would publish your files and have a folder called callie and bringing up www.example.com/callie would be the same as callie.example.com
I do not think you need another IP address though - this is usually for other purposes.
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Corey R. Bryant
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coreybryant
Posts: 2453
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RE: SubDomains & GoDaddy Hosting - 1/17/2006 16:03:06
It really all depends on how their server is set up. You can have all the A records (sub-domains) pointing to the same IP address and that is usually the case.
It sounds like comesthing might be corrupted - have you asked them to reinstall the FPSE?
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callieprinari
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RE: SubDomains & GoDaddy Hosting - 1/17/2006 16:12:56
I just called them up & they said that I should uninstall and reinstall because they could see the subdomains but they were not accessible.
I already unistalled them.
Hope this time works.
I'll come back tell you what happened.
Thank you so much Corey
cal
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coreybryant
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RE: SubDomains & GoDaddy Hosting - 1/18/2006 7:42:09
What did their support say? Did you stay on the phone with them while you tested everything? I only have used Goddady for domain registration and actually I have quit using them for that. And I only know how some hosting compnies handle sub-domains etc.
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Corey R. Bryant
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coreybryant
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RE: SubDomains & GoDaddy Hosting - 1/18/2006 10:18:08
Did you verify they were using Frontpage?
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callieprinari
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RE: SubDomains & GoDaddy Hosting - 1/18/2006 10:25:57
yes
they do. all my domains do work all fine; it' s just these subdomains that I do not manage to publish. As if there is sth blocking.
Could it be that it is on purpose like that, so at a point you give it up and buy instead extra domains?
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coreybryant
Posts: 2453
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RE: SubDomains & GoDaddy Hosting - 1/18/2006 10:30:03
Not too sure about their plans. I have never used them unfortunately for hosting. Did you try the sub-domains without trying to create the sub-webs? That might be the problem as well. If you sub-domain is callie and your sub-web is callie, then usually there is a folder called callie (www.example.com/callie). And since this was created by the server for a sub-domain, FP might be having a problem with it for whatever reason on their servers.
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Corey R. Bryant
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BobbyDouglas
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RE: SubDomains & GoDaddy Hosting - 1/18/2006 11:47:04
You are their client, they should help you. Call them again and tell them that their previous suggestion did not work. GoDaddy is on my top list of bad hosts.
If you are looking for very low cost hosting, www.serverfly.com seems to be pretty good. I don't know their average response time, but you would at least be taken care.
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coreybryant
Posts: 2453
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From: Castle Rock CO USA
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RE: SubDomains & GoDaddy Hosting - 1/18/2006 18:10:07
Hm hosted for free? That might have been the problem - most free servers do not support sub-domains. But at least it is all working now.
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Corey R. Bryant
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callieprinari
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RE: SubDomains & GoDaddy Hosting - 1/18/2006 18:28:57
Hi Corey,
yes this is possible , but it didn't cross my mind.
The funny thing is that they never mentioned sth like that in any of my calls. (they didn't dare or what?)
And I cannot say that I was not convinced they were not trying (though you never know sometimes what a great actor/ress one could be).
One thing I noticed about their service is that the people they have there are excellent in sales & marketing.
Very polite, very patient and after you confirm they have no other open issue, they try to get out of your pocket some extra $$, serving you in the most diplomatic and tempting way another product. I wish I could find such employees too for my business.
After every call, a customer satisfaction questionnaire for which they ask you if they are allowed to send it.
While my previous host (1 &1) was rubbing on my face the FAQ on what ever I would ask relevant or not and of course it would be always my fault. Only after 1000s of calls they would admit they had a problem but at the same minute claim they fixed it. And did I mention very rude & expensive? No wonder after New Year's so many transferred. (inside info)
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