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Mango Himself
Posts: 1904
Joined: 11/28/2005
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Only for Commercial webmasters - 4/17/2006 2:06:05
Hi everyone,
just a quick one:
I sold a website. I detailed in the presentation what was and wasn't included in the design and publicaton of the site. One of the subjects I mentioned was that I do not include SEO in the price of the job. I always mention that SEO is a somewhat specialized area and it is quoted separately. I, personally, consider it part of our eCommerce solutions or consulting services.
Tonight, I received an email from the customer where he implies that SEO must be included in the original package. I wrote back stating what I mentioned in the previous paragraph.
Am I right to work this way or is SEO at no charge now expected when creating a website?
I will appreciate your opinions on this. I would appreciate feedback from individuals who really make a living out of this and not 'closet designers' or 'bored weekend designers' No offense intended. I just really need expert comments.
Thank you
Cheers
< Message edited by Mango Himself -- 4/17/2006 2:48:46 >
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albano
Posts: 132
Joined: 11/30/2003
Status: offline
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RE: Only for Commercial webmasters - 4/17/2006 3:13:16
You're right,
If SEO was never mentioned and included in the price then you don't have to provide that service, or if you do then you should technically charge the client again.
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coreybryant
Posts: 2488
Joined: 3/17/2002
From: Castle Rock CO USA
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RE: Only for Commercial webmasters - 4/17/2006 7:49:35
Actually this is business. What did you sell? And did you sell it? It sounds like you did and you are ok.
With the SEO - it sounds like the new user bought the domain name and knew enough to know / ask / have the SEO included in the contract.
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Corey R. Bryant
Merchant Accounts | Toll Free Numbers | Expression Web Blog
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Mango Himself
Posts: 1904
Joined: 11/28/2005
Status: offline
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RE: Only for Commercial webmasters - 4/17/2006 11:28:59
Hi guys
Product sold:
a functional, browser friendly, W3C compliant website using xhtml and flash. The customer was still thinking up names for his domain.
Corey, I feel you hit right on the nail! I too, think that he went out and bought the domain along with one of the SEO packages more generally advertised. I base that assumption on the fact that the customer is absolutely ignorant regarding SEO. Either he read something very basic or someone is advising him.
Anyhow, I will find out later today since he hasn't replied to my previous email.
Corey, I normally work SEO as a separate deal. I make it very clear to my customers that it is an area of specialization totally independent from the site design and publishing. I am curious to know how other designers handle it.
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rdouglass
Posts: 9280
From: Biddeford, ME USA
Status: offline
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RE: Only for Commercial webmasters - 4/17/2006 11:40:37
quote:
I make it very clear to my customers that it is an area of specialization totally independent from the site design and publishing. I am curious to know how other designers handle it.
I don't personally like the idea that you spell it out up front that it is *not* included. I work under "strict interpretation" in the sense that if it is *not* listed as an included feature or product then it is *not* included. I explain what is included and don't try to cover what's not. There are far too many 'not's IMO for most contracts to cover them all and if you try, you'll miss a few and then clients will say something to the effect "Well, you didn't say it wasn't included."
Oh, I am always open to negotiations but my fall-back is that if it's not listed, it's not in there.
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Mango Himself
Posts: 1904
Joined: 11/28/2005
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RE: Only for Commercial webmasters - 4/17/2006 12:37:54
quote:
ORIGINAL: rdouglass
you spell it out up front that it is *not* included. I work under "strict interpretation" in the sense that if it is *not* listed as an included feature or product then it is *not* included.
Thanks for the input. Actually, I pretty much do it the way you do it.
What happenned with this customer is that he asked about it at one point in the presentation. The question was very vague and almost as a doubt he had. I told this particular customer that we perform the service but it is charged separately. He dismissed the subject saying "I was curious".
Anyway, a few minutes ago I talked to him. He understands now. His sister who is "also a web designer" originated all this! If you see what his sister "designs" you wouldn't be able to sleep tonight LOL
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