Help! No email from form

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j_cocker -> Help! No email from form (5/18/2006 7:50:14)

I am using Yahoo as my host, and have FrontPage SE installed (I also did a reset later to make sure).

I created a form that is meant to collect some basic information and email them to me at my private email address.

I published the website, but when I click the Submit botton I get the following error message:

----------------------------
FrontPage Error.

User: please report details to this site's webmaster.

Webmaster: please see the server's system log for more details.
------------------------------

I do not have access to the log files on the system and hence cannot work out what is wrong. One thing I did notice it that when I access the form properties to modify anything I get a warning when I click OK: "this form cannot be configured to send results via email......". I choose Ignore.

I attached the HTML of the relevant page (replacing sensitive information with XXXXX).

Any idea what is going on here?

Many thanks in advance,

J.

<html>

<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<title>Home</title>
</head>

<body>

<p><span class="ebay"><i><font face="Arial" size="1">
<a target="_self" href="home.htm">Home</a></font></i></span><i><font face="Arial" size="1"><span class="ebay">
> </span>Downloads</font></i></p>
<p style="margin-top: 0; margin-bottom: 0"><font size="2" face="Arial">In order
to download from our site you will need to select the files you require, enter
your email address, and press the Submit button. Once your request is received
we will email you the file(s) your requested as soon as possible.</font></p>
<p style="margin-top: 0; margin-bottom: 0"> </p>
<form method="POST" action="--WEBBOT-SELF--" onSubmit="return FrontPage_Form1_Validator(this)" language="JavaScript" name="FrontPage_Form1">
<!--webbot bot="SaveResults" U-File="_private/form_results.htm" S-Format="HTML/UL" S-Label-Fields="TRUE" B-Reverse-Chronology="FALSE" S-Email-Format="TEXT/PRE" S-Email-Address="XXXXXXXX" B-Email-Label-Fields="TRUE" S-Builtin-Fields="Date Time" startspan S-Date-Format="%Y-%m-%d" S-Time-Format="%H:%M:%S" U-Confirmation-Url="downloads-confirmation.htm" B-Email-Subject-From-Field="FALSE" S-Email-Subject="Download request" --><!--webbot bot="SaveResults" endspan -->
<p style="margin-top: 0; margin-bottom: 0"><b><font face="Arial">Microcode</font></b></p>
<p style="margin-top: 0; margin-bottom: 0"> </p>
<table class="main_text" bgcolor="#e7e7e7" border="0" cellpadding="3" cellspacing="1" width="38%" id="table3">
<tr bgcolor="#ffffff">
<td width="43">
<font face="Arial"><input type="checkbox" name="Mem_Tests" value="ON"></font></td>
<td style="margin:0; font-size: 11px; word-spacing:0; text-align:left; line-height:100%; text-indent:0" align="left">
<font face="Arial" size="2">Mem Tests   </font></td>
</tr>
<tr bgcolor="#ffffff">
<td width="43">
<font face="Arial">
<input type="checkbox" name="FCC_Ethernet_UDP_forwarding" value="ON"></font></td>
<td style="font-size: 11px;" align="left">
<span class="main_h2">
<font face="Arial" size="2">
FCC Ethernet UDP forwarding</font></span></td>
</tr>
<tr bgcolor="#ffffff">
<td width="43" align="left">
<font face="Arial">
<input type="checkbox" name="Fast_Ethernet_frame_Time_Stamp" value="ON"></font></td>
<td style="font-size: 11px;" align="left">
<span style="font-family: Arial; ">
<font size="2">Fast Ethernet frame Time
Stamp</font></span></td>
</tr>
</table>

<p style="margin-top: 0; margin-bottom: 0"> </p>
<p style="margin-top: 0; margin-bottom: 0"><b><font face="Arial" size="3">Tools</font></b></p>
<p style="margin-top: 0; margin-bottom: 0"> </p>
<table class="main_text" bgcolor="#e7e7e7" border="0" cellpadding="3" cellspacing="1" width="38%" id="table4">
<tr bgcolor="#ffffff">
<td width="43">
<input type="checkbox" name="Count_Execution_Cycles" value="ON"></td>
<td style="font-size: 11px;" align="left">
<span lang="EN-US" style="font-family: Arial; ">
<font size="2">Count Execution Cycles</font></span></td>
</tr>
<tr bgcolor="#ffffff">
<td width="43">
<input type="checkbox" name="PowerQUICC_III_MMU_configuration_Tool" value="ON"></td>
<td style="font-size: 11px;" align="center">
<p align="left"><font face="Arial" size="2">
<span id="magicText" style="font-size: 9pt">PowerQUICC III MMU
configuration Tool</span></font></td>
</tr>
</table>

<p style="margin-top: 0; margin-bottom: 0"> </p>
<p style="margin-top: 0; margin-bottom: 0"> </p>
<p style="margin-top: 0; margin-bottom: 0"><font size="2" face="Arial">Email
address: </font>      
<!--webbot bot="Validation" b-value-required="TRUE" i-minimum-length="5" i-maximum-length="30" -->
<input type="text" name="Email" size="39" maxlength="30"></p>
<p style="margin-top: 0; margin-bottom: 0"> </p>
<p style="margin-top: 0; margin-bottom: 0">
<input type="submit" value="Submit" name="B1"><input type="reset" value="Reset" name="B2"></p>
</form>
<p style="margin-top: 0; margin-bottom: 0"> </p>
<p style="margin-top: 0; margin-bottom: 0"> </p>

</body>

</html>

rdouglass -> RE: Help! No email from form (5/18/2006 9:13:09)
Have you configured your FrontPage Extensions with a valid email address? Is this the first form you've tried emailing on this host or have you been sucessful on other forms?

j_cocker -> RE: Help! No email from form (5/18/2006 9:41:27)
Yes, email if definately valid (I also ried with two more - yahoo and gmail ones). This is my 1st attempt at using forms with this hosts - with no success so far... Another thing - I created a new form from scratch - just one textbox, results saved to _private/form_results.htm (which is there), and I still got the same error message, which leads me to believe that it may not be related to the email at alll... Any more thoughts?

rdouglass -> RE: Help! No email from form (5/18/2006 10:00:26)
quote: and I still got the same error message, which leads me to believe that it may not be related to the email at all Me too. And you said you have confirmed FrontPage Xtn's are installed on the host? If so, I'd have to send this error issue Yahoo's (the host) way.

j_cocker -> RE: Help! No email from form (5/18/2006 10:02:23)
FPSE is installed properly - I just did a reinstall and the error is still there. Yahoo support it is then... Thanks again for taking the time.

rdouglass -> RE: Help! No email from form (5/18/2006 11:05:24)
quote: FPSE is installed properly - I just did a reinstall and the error is still there. How did you do that without contacting Yahoo? Don't want to insult your intelligence, but are you aware when we're talking about FP Xtns being installed, we're talking about the host server and not your PC. FP Xtn's installed locally is only if you're serving pages from your local PC. Or maybe I've missed something somewhere. [8\|]

j_cocker -> RE: Help! No email from form (5/18/2006 12:16:52)
Well, on the Control Panel of my Yahoo account (a web page that I get when I log in there is a button that re-installs SE

rdouglass -> RE: Help! No email from form (5/18/2006 13:08:52)
Yup, that would make sense to me. [;)] Do you have any other hosts you can connect to to confirm it's not a local workstation issue? If you can connect to other FP hosts and not Yahoo, I'd say it's time for that trouble ticket with Yahoo. If you do, please let us know what you came up with.

j_cocker -> RE: Help! No email from form (5/18/2006 14:27:25)
I am now 99% convinced that there is a bug with Yahoo FrontPage Server Extensions service - something that their hosting service claims to support. I just emailed their support team some specific questions - but I am not holding my breath... I don't have another FPSE enabled host, but I put 2 sample pages containing forms on my site: www.dogav.net/form_test_SaveAndEmail.htm and www.dogav.net/form_test_SaveNoEmaill.htm. One in meant to save the resutls and email them, one just the save them. Both return the same error message as mentioned above.

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