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christinawv
Posts: 2
Joined: 9/27/2006
Status: offline
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Authentication error on server - 9/27/2006 20:43:28
Hi,
I've been using Microsoft Frontpage for at least 7 years. I'm a web/graphic designer and most often host my clients sites on my own server (I pay another company for virtual hosting capability).
A few months ago I replaced my hard drive and reinstalled everything. I have Microsoft Office XP SP3/Frontpage 2002 SP3. I've successfully been able to open the web sites in internet explorer, click edit with frontpage, log in window pops up, and log into my sites. I've been successful with sites on my server and bravenets server.
FYI, for other users, if I do not get the log in window, It's always because the frontpage extensions have not been installed properly. Once frontpage extension are reinstalled the log in window will pop up.
Now, since the replacement of the hard drive and reinstalling everything, I've noticed that sometimes the log in window doesn't pop up. I can close internet explorer, reopen, and click edit with frontpage and the log in window pops up. It seems to be random. I might have to repeat that process several times to get the log in window.
So, that's my first question. Why is this happening? Does it have to do with Microsoft updates. I now have Service Pack II. I never had that problem before hard drive replacement when I had Service Pack I.
The next question: I have a client who's site is hosted at www.ewebforce.net. I used to be able to log in successfully before the new hard drive. Now when I open the site in internet explorer, and click edit with frontpage, I do get the log in window but it will not accept the username and password.
I contacted the host at web force and they reset the username and password. They walked me through logging in via ftp in internet explorer to prove to me that the username and password worked. They tell me the problem must be on my pc. That it could be security issues with Windows XP firewall. Since, frontpage uses port 80 the same as the internet. I doubt that's it.
I was able to log into the sites cpanel with internet explorer and view the error logs for the site. The error logs stated the following error: [fp-auth] [error] authenticate failed using /usr/home/cos01/public_html/_vti_pvt/service.pwd user=cos01 at /usr/local/frontpage/version5.0/apache-fp/fp-auth line 157.
Can anyone provide me some troubleshooting for this issue? I truly think it's the web hosts responsibility to come up with a solution considering, it could be several things on the server side.
If not, what could it be on my end?
Please help,
Christina
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coreybryant
Posts: 2422
Joined: 3/17/2002
From: Castle Rock CO USA
Status: offline
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RE: Authentication error on server - 9/28/2006 7:28:42
Since you changed your things on your computer - must be where you need to look first. Unless of course your clients cannot access it
When you say they walked you thru with FTP - that would be incorrect possibly on their part.. For example, on out servers, we have a user name / password for FTP and one for Frontpage. So they should be focusing on the Frontpage, not FTP. Joe and I worked over the weekend once on this issue: Remembering Password. I do not know if it will help you or not but it might be a start
_____________________________
Corey R. Bryant
Merchant Accounts | Toll Free Numbers | My Blog | Expression Web Blog
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christinawv
Posts: 2
Joined: 9/27/2006
Status: offline
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RE: Authentication error on server - 9/28/2006 10:23:30
It appears I will have to contact the web host again. I usually find it's something on their end that they haven't thought of. Most tech support ppl aren't too familiar with Frontpage. I've noticed most web hosts offer frontpage extensions now just due to the number of ppl who use it. I know they'd prefer not to.
Anyway, so many scenarios. I mean they could have updated the server software which could cause an issue. Having the same password for ftp and frontpage could be an issue as you mentioned. Not to mention when resetting the password they may not have bothered to restart apache. In many cases, that's all it takes to fix a problem.
I digress. Thank you Corey, I found that extremely helpful. I've been at a loss trying to figure out which settings under custom level might affect frontpage. In the remember passwords post you stated to change automatic log on. Mine was set as automatic log on only on intranet sites. What should it be changed to?
It would be nice if I could find a recommendation for all those settings. When you're in the web design biz you want the security firewalls and settings provide but I'd rather risk my pc catching something over not having everything work properly. Afterall, what's backup on extra hard drives and (overly precautious me) an external hard drive for?*smile*
Thanks for your help.
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coreybryant
Posts: 2422
Joined: 3/17/2002
From: Castle Rock CO USA
Status: offline
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RE: Authentication error on server - 9/28/2006 14:18:03
quote:
ORIGINAL: christinawv
Mine was set as automatic log on only on intranet sites. What should it be changed to? I have mine set to Automatic logon with current username and password and that seems to have done the trick. I just got a new HD about two weeke s ago so that was the first thing I changed
_____________________________
Corey R. Bryant
Merchant Accounts | Toll Free Numbers | My Blog | Expression Web Blog
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