SMTP and POP Servers (Full Version)

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helensnow -> SMTP and POP Servers (4/15/2007 10:22:20)

Hi,

Ok, I have configured my Mail on my server and I can see Mail arriving in the Pop Mail Server, how do I "Discover what my POP SMTP address is"? So I can add this into outlook and send/read the mail

I thought it would be the server Name SERVER12.MyWebSite.com or Mail.SERVER12.MyWebSite.com

This is the error on Outlook
The host 'mail.MyWebsite.com' could not be found. Please verify that you have entered the server name correctly. Account: 'My Web Site Name', Server: 'mail.mywebsite.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 11004, Error Number: 0x800CCC0D

Judging from the massive search result set on the web, lots of people have this issue

I have done the check list
Mx record set up
Smtp setup
Pop setup
All the necessary Ports are open inc 995

Can anyone help
Helen








Tailslide -> RE: SMTP and POP Servers (4/15/2007 10:26:15)

There are variations on the theme but generally one of these will work:

mail.yourdomainname.com for the POP3
smtp.yourdomainname.com for the SMTP

Sometimes ISPs require that you use their outgoing SMTP address instead of your own so if the first two don't help then try your ISP's SMTP instead of your own.

Sometimes you need to use authentication, sometimes you don't! (yeah helpful eh!)



helensnow -> RE: SMTP and POP Servers (4/15/2007 10:37:14)

hi Tailslide

Thanks for your reply, I did try that and it did not work, I get that same error message, is there a way to discover it like a Ping or something

When I create a new op Account on the server it says the Mail Server is SERVER012 so I thought that I needed to add this into the path like this SERVER012.MyWebSite.com or mail.SERVER012.MyWebSite.com but this did not work either

Any other ideas



coreybryant -> RE: SMTP and POP Servers (4/15/2007 11:20:42)

usually the MX record as pointed out would be mail.example.com. And then some hosting companies set up pop3.example.com and smtp.example.com just to be a little easy.

Go to www.dnsstuff.com and enter your domain name into DNS Lookup and have it check for the MX record. This should come back with mail.example.com and your mail server IP address.

Now you can verify the IP by pinging pop3.example.com - does it go to the same IP?

if you are on Windows XP and below, go to your cmd prompt and enter telnet mail.example.com 25 and that should come up with some information as well



helensnow -> RE: SMTP and POP Servers (4/15/2007 12:46:53)

Hi CoreyBryant
That your link was very helpful, it said that I had MX record problems.

I had followed the Win2003 Wiz to setup the DNS but clearly that did not work properly.

I can send mail to my server and in the POP3 Server Window I can see teh Number os messages in teh InBox incrementing.

Anyway I found this link to try and set up MX records properly

http://www.computerperformance.co.uk/exchange2003/exchange2003_MX_records.htm#MX%20and%20DNS

All I see when I open up my DNS Server Windows is this:

DNS
SERVER012
Forward Lookup Zones
MyWebSite (And 2 records) Start of Authority and name Server
Reverse Lookup Zones
Event Viewer


I CANNOT SEE MX-RECORD ANY WHERE here?

Where am I meant to look, any ideas

Many thanks
Helen






helensnow -> RE: SMTP and POP Servers (4/15/2007 13:54:34)

Hello all
I humbly request in silent desperation, in Please Please can someone give me a link on how to set up a MX record so I can retrieve E-Mail.

I am literally beyond desperate. I purchased a Server at a Host company, but they have little or no tech support, I cannot afford the RackSpace companies of the world.

I need some urgent guidance

Helen Snow
In a Snow Storm from hell



coreybryant -> RE: SMTP and POP Servers (4/15/2007 15:56:03)

First, do you have an MX record set up for your domain? And do you have A record (mail) set up pointing to your MX record?

Are you hosting your DNS on the same www and mail server?

in your DNS - you should have some zones (i.e. *, www, mail, etc). Do you have these? Usually the DNS information is under the Forward Lookup Zones



helensnow -> RE: SMTP and POP Servers (4/15/2007 17:10:44)

Hi thanks for your reply,

The Link you sent me said this:

Getting MX record for MyWebSite.com (from local DNS server, may be cached)... There is no MX record for MyWebSite.com! That's bad.
Checking for an A record... Got it!

So it kind of gave me two results, I am therefore not sure.

I have set up a DNS I can receive POP Mail (I can see the messages incrementing only) which means that a MX record must be there, I just do nto know how to get to the MX Record Screen

I am hosting the Website on a dedicated server, so basically I paid for a Box, and they put nothing on it, I had to get them to install i386 etc, they have bad support so it is al down to me, I have full access to the server.

I am Hosting the DNS on the WWW server

Under Forward Look Up Zones is 2 records
1. Start of Authority
2. name Server

I hope this helps a bit more, I really appreciate your help on this

Helen















coreybryant -> RE: SMTP and POP Servers (4/15/2007 17:36:03)

When you right click on your domain name, you should be given the option there should be a drop down that comes up with a few different options. And one of them is New mail Exchange (MX).

Enter mail in the host or child domain. And then enter mail.example.com into the fully qualified domain name (FQDN) and 10 should be the default in mail server priority



helensnow -> RE: SMTP and POP Servers (4/15/2007 19:08:17)

Hello,
Thanks for your reply, you certainly are onto something thank you. I actually found that option and I added in those details. It kind of makes sense now.

Is there something else I have to do, as the check link DNSSTUFF still gives me that same message, I was wondering if I need to restart anything, or was there another step.

I truly appreciate your help

Helen Snow




coreybryant -> RE: SMTP and POP Servers (4/15/2007 19:22:46)

It could take awhile before the servers get that information, depending on your TTL, when your ISP caches the records, etc.

Are you the server admin? If so, it sounds like you need help to get everything set up. You might check out Window Serv. That is who we use when I need help on windows server administration



helensnow -> RE: SMTP and POP Servers (4/15/2007 19:26:26)

Hi
Thanks for that,

When you say it may take time, do you mean it could take several hours or even 24 like a Name server update.

I am the Server Admin, I do have one client at RackSpace but RackSPace set it all up it wa a dream. This a small project of mine where the Dedicated server cost $69 a month and you get crap service

I appreciate your help, I really do

Helen SNow



coreybryant -> RE: SMTP and POP Servers (4/15/2007 19:35:43)

quote:

ORIGINAL: helensnow
When you say it may take time, do you mean it could take several hours or even 24 like a Name server update.
Yes, when we were hosting, we usually told customers up to 72 hours. Usually it took a lot let less, but they always were happier when it was less and not more.



helensnow -> RE: SMTP and POP Servers (4/15/2007 19:35:48)

Hi
I setup Outlook Express on the same server, I thought that that might work but I go the Error message. I just wish I could know that it would work tomorrow if it is just an update issue, the reason I am in a panic is that I might be able to get can get funding if I can demonstrate a working prototype.

Anyway I appreciate your help
Thank you
Helen



helensnow -> RE: SMTP and POP Servers (4/15/2007 19:37:25)

Thanks
I just saw your message, ok, so I will wait I appreciate that :)

You are a true GEM
Consider yourself hugged

Helen Snow
[:D]



helensnow -> RE: SMTP and POP Servers (4/15/2007 19:54:12)

Oh, just quickly,

The way it is set up now I have Mail.MyWebSite.com

Does this mean that incoming and outgoing are going to be both Mail.MyWebSite.com

Or do I need to do something to the POP server as well

Just a thought

Helen



coreybryant -> RE: SMTP and POP Servers (4/16/2007 7:24:41)

You can if you want, but chances are it will both point to the same IP. It really does not matter. Only if you think you might grow in which you need separate servers for pop / smtp and that way you will be prepared



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