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Nicole
Posts: 2800
Joined: 9/15/2004
From: Nambucca / Kempsey, Australia
Status: offline
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Server Not Found - 5/22/2007 6:18:58
A guy contacted me this morning stating that he'd created his own website, has purchased a domain name and web hosting but doesn't know how to upload his site to the server. Would I please help him, could I give him a quote.
He's local, so I called him straight away, asked for the domain name, asked for the host name, did a whois on the domain name and found that the name servers looked to all be in order yet typing his domain name into a web browser didn't bring up a default page, it gave a "server not found error".
So I asked how big his site was, it's small, so I asked him to email me the website files and the email his host sent him so I could look into it and if was as simple as I thought at the time then I wouldn't charge him as I was sure he could upload the files himself.
His host turns out to be one of those uncontactable by phone ones, and having delved into his control panel I can't see anything out of order - the default index.html file is there, so are test files that I've uploaded but when typing his domain name into a web browser I get nothing but a "server not found error". Typing his domain name and a file that I've just uploaded there still returns nothing.
This guy only wants a quote for me to upload his files to his host under his domain name. I've told him that it should be very simple and if that's the case then I'll show him how to do it for nothing, I've written a support ticket to the host and haven't heard anything back in about 9 hours, and so now this "goodwill" exercise on my part is going to start to cost this guy money, money that I may not see as I haven't been able to quote him because I don't yet know what the problem is.
Anyway, that's my problem, and I still believe the goodwill will be worth it as his site is created with MS Publisher and will need work in the future, I'm new in this area and need the word-of-mouth etc. but does anyone know why his site might be showing this error if everything is in place, paid for by him to the host and has been in place for about 2 weeks - therefore the 48 hour nameserver issue shouldn't be the cause?
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coreybryant
Posts: 2422
Joined: 3/17/2002
From: Castle Rock CO USA
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RE: Server Not Found - 5/22/2007 7:15:07
Did a ping take you to an IP hosted by the web hosting company? And spelling errors in the domain name (had this happen once to myself actually) - and that took a little time to work through :)
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Nicole
Posts: 2800
Joined: 9/15/2004
From: Nambucca / Kempsey, Australia
Status: offline
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RE: Server Not Found - 5/22/2007 7:32:45
quote:
ORIGINAL: coreybryant
Did a ping take you to an IP hosted by the web hosting company? And spelling errors in the domain name (had this happen once to myself actually) - and that took a little time to work through :)
I checked the spelling earlier on today and it was okay. Just did a ping and it took me to the correct IP address.
It did say this though?
quote:
There appears to be a firewall at 74.53.59.130 (hop 1) that blocks unwanted UDP packets.
There appears to be a firewall at 74.53.59.130 (hop 1) that blocks unwanted TCP packets.
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coreybryant
Posts: 2422
Joined: 3/17/2002
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RE: Server Not Found - 5/22/2007 8:42:50
That could just mean they block the pings (I think) so that they are not susceptible to some things. Do you know if that is a shared / or dedicated IP? If it is dedicated - something is not set up properly (probably on their side).
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Nicole
Posts: 2800
Joined: 9/15/2004
From: Nambucca / Kempsey, Australia
Status: offline
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RE: Server Not Found - 5/22/2007 19:58:05
Thanks for trying to help out Corey.
I've had another web host look at it this morning and they say there appears to be a configuration problem at the original host.
I still haven't had my original support ticket responded to, so I've written back to this guy to wash my hands of it and suggest that he considers changing hosts to one that offers better support.
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coreybryant
Posts: 2422
Joined: 3/17/2002
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RE: Server Not Found - 5/22/2007 20:10:01
Sounds like the best plan. Hopefully he will see what you did put into it and refer others over to you (that are paying :) )
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Nicole
Posts: 2800
Joined: 9/15/2004
From: Nambucca / Kempsey, Australia
Status: offline
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RE: Server Not Found - 5/25/2007 18:31:40
quote:
ORIGINAL: coreybryant
. . . Hopefully he will see what you did put into it and refer others over to you (that are paying :) )
I'm now quoting on the site redesign!
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treetopsranch
Posts: 963
From: Cottage Grove, OR, USA
Status: online
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RE: Server Not Found - 5/25/2007 22:20:22
Nicole. Did you do the request by www.someweb.com or just the someweb.com?
I have heard of some host problems that will not display the index page when just using the someweb.com without the www.
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