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nrhatigan
Posts: 74
Joined: 6/20/2005
Status: offline
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Webstats not updating - 12/23/2007 8:16:35
Hi - a bit of advice please.
Since 13th November i have had a problem getting stats. My host uses Cpanel. the build is 11.15.0-RELEASE 17853 if that is relevant. I have got locked into a cycle of the stats not updating , telling my host who "fixes " the problem. The fix means bringing the stats uptodate, but they then stay locked. There is no daily update until I alert the host again. I have been round this loop about 4 times now and am getting mildly irritated  . The host says it's not his fault and he is the middle man. he says
"Unfortunately, it is a software issue (Cpanel) so technical support are having to rely on Cpanel support for an update."
The pre-installed stats package is Webalizer V2.01.
I'm tired of going round in circles and I'm otherwise quite happy with my host (they upgraded their servers 3 months ago and everyhting has been flying since then ( apart from the Webalizer).
What would you do please?
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nrhatigan
Posts: 74
Joined: 6/20/2005
Status: offline
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RE: Webstats not updating - 12/23/2007 10:18:28
Thanks for the reply.
I'm in unknown territory here. I found the Webalizer folder in the tmp directory. In the permissions it is read and execute for all and write for user (not groups or world) does that sound OK?
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nrhatigan
Posts: 74
Joined: 6/20/2005
Status: offline
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RE: Webstats not updating - 12/23/2007 11:38:37
Yes, I agree about Awstats. They disabled it on their accounts because it was too resource hungry on the server.
I only pay £20 pa for hosting so have come to expect low end offerings!
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