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BobbyDouglas -> RE: My Site got hacked :-(( (Solved) (3/3/2008 10:52:41)
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There is always a chance for a security issue/hole. The best hosts are the ones that find it quickly and patch it up ASAP. You can ask them for more information regarding what the security issue was, or how they "patched" it. They could just be giving you BS, or they could really be on top of their game. It does sound a bit fishy that there was an exploit in the server, but only one of the servers was affected. Seems to me if there is an exploit for windows server 2003, all servers would be affected. Their explanation is perfectly fine for an average user. However, I personally would expect more of a technical explanation, with details on what exactly was fixed.
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