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patricksims
Posts: 37
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Mailto URL with different reply-to address - 4/22/2008 14:08:25
I have a need to provide internal users with a mailto url that has a different reply to address than the default email address that may be in the users' email application. My research seems to show it is not possible, however, I have to come up with a solution pretty quick so I wanted to post for quick response to find out if I should give up with trying to do that.
Thanks in advance.
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rdouglass
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RE: Mailto URL with different reply-to address - 4/22/2008 15:31:03
The logic seems a little sideways to me.
When you clock a mailto link, the message is sent from the user's email package and not from the server. So I'm pretty sure you're not trying to chage the replyto of the user's message, right?
Are you trying to show a name and email it to another?
Or maybe I don't understand this clearly. Can you explain a little more?
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patricksims
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RE: Mailto URL with different reply-to address - 4/22/2008 17:07:30
quote:
ORIGINAL: rdouglass
The logic seems a little sideways to me.
When you clock a mailto link, the message is sent from the user's email package and not from the server. So I'm pretty sure you're not trying to chage the replyto of the user's message, right?
Are you trying to show a name and email it to another?
Or maybe I don't understand this clearly. Can you explain a little more?
I have users who need to send a requested information e-mail but it needs to go to a different address if the recipients reply. I can include the different email address in the email, however, I cannot be sure the recipients will pay attention (or not be lazy) and send to the other address.
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rdouglass
Posts: 9265
From: Biddeford, ME USA
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RE: Mailto URL with different reply-to address - 4/22/2008 22:53:35
Form scripts, yes they can do that. I'm sorry, I just saw "mailto" and assumed you were just using a link....
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patricksims
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RE: Mailto URL with different reply-to address - 4/23/2008 11:05:45
quote:
ORIGINAL: rdouglass
Form scripts, yes they can do that. I'm sorry, I just saw "mailto" and assumed you were just using a link....
I am just using a link. I have to keep it quick and VERY simple for the users in question. Some are a bit computer savvy but others are not AT ALL. Form submission is not an option because I am running IIS and cannot have the e-mail coming from the box the site is on so users will be sending from their own e-mail app in another location.
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rdouglass
Posts: 9265
From: Biddeford, ME USA
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RE: Mailto URL with different reply-to address - 4/23/2008 11:26:43
quote:
I am just using a link.
Again, I'm a bit confused but maybe all you're looking for is something like this:
<a href="mailto:second@domain.com">first@domain.com</a>
but again, I don't think that's what you're looking for.
This kind of link opens the browsers email package with a new email pre-addressed to "second@domain.com". If you're trying to control the replyTo of the *users email package* of the email that gets created by that link, you ain't gonna' do it.
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patricksims
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RE: Mailto URL with different reply-to address - 4/23/2008 11:36:01
quote:
you ain't gonna' do
That is exactly what I was trying to find out. I wanted the users to click a link that would open a new e-mail with specific information in the subject and body, addressed to a particular recipient BUT if the recipient replied to that e-mail it would go to a specified address.
Thanks for your help.
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rdouglass
Posts: 9265
From: Biddeford, ME USA
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RE: Mailto URL with different reply-to address - 4/23/2008 12:29:34
One thought I had was that depending on your mail server, you might be able to set up a processing rule that'll CC the other address automatically when the end user replies. For instance, if it sees a certain string in the Subject line perhaps? Ticket number or some such string?
Just an idea.
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patricksims
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RE: Mailto URL with different reply-to address - 4/25/2008 14:57:11
Thanks for the suggestion. Further research shows we were getting better results with the recipient receiving from the sender and being able to write back to the sender. Go figure :).
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