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Trouble with Quicken

 
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All Forums >> Community >> Computer Software and Hardware issues >> Trouble with Quicken
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Larry M.

 

Posts: 2853
Joined: 2/20/2003
From: Greenville, South Carolina, USA
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Trouble with Quicken - 6/5/2008 13:41:56   
After 10 years running Quicken with zero problems my laptop refuses to restore a backup file (from my desktop) which I have done periodically at least 50x in the past. I am a registered user of Home & Business 2008 with latest update, Release 7.

The best sorry-ass Quicken email tech support :) can do is provide me with 3 links which will not open on any of 3 machines/2 browsers. I get: "fatal error - unable to open file"

The mystery file links are:

(1) How do I troubleshoot a damaged Quicken data file?
Here

(2) Using the QcleanUI tool to uninstall Quicken Here

(3) Installing Quicken to a location besides the Quickenw folder Here

Can anyone open these links and, if so, what OS/Browser?

Can anyone shed any light on my particular Quicken software problem?

Sorry this is so damn long and .... thanks in advance :)



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Larry M.

Reality is the leading cause of stress among those few in touch with it
ou812

 

Posts: 1603
Joined: 1/5/2002
From: San Diego
Status: offline

 
RE: Trouble with Quicken - 6/5/2008 14:50:03   
Those links don't work for me either, but these should:

How do I troubleshoot a damaged Quicken data file?
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4745

Using the QcleanUI tool to uninstall Quicken
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4108

Installing Quicken to a location besides the Quickenw folder
http://web.intuit.com/support/quicken/2000/win/7036.html

I'm not sure what's going on with your quicken file but super validate has worked for me before when my files have been corrupted.

_____________________________

-brian

EnterpriseDB: Enterprise-class relational database management system
PostgreSQL: The world's most advanced open source database

(in reply to Larry M.)
Larry M.

 

Posts: 2853
Joined: 2/20/2003
From: Greenville, South Carolina, USA
Status: offline

 
RE: Trouble with Quicken - 6/5/2008 19:48:55   
quote:

I'm not sure what's going on with your quicken file but super validate has worked for me before when my files have been corrupted


Brian,

I was so focused (and hacked) at Rakesh Singh from Quicken tech support in (fill-in name of country here) who insisted 3x the links were good I didn't investigate enough on my own. I'm very appreciative of the "good" links and will tackle them tomorrow.

Hard for me to imagine my QDF backup files are suddenly bad after transferring them repeatedly (and sucessfully) from one machine to the other in the past so many times. I hope, however, that the super validate process is the answer because there isn't anywhere else to turn after that.

Thanks for your help :)

_____________________________

Larry M.

Reality is the leading cause of stress among those few in touch with it

(in reply to ou812)
Larry M.

 

Posts: 2853
Joined: 2/20/2003
From: Greenville, South Carolina, USA
Status: offline

 
RE: Trouble with Quicken - 6/16/2008 16:45:08   
A happy ending for my Quicken travails: forked over $24.95 for telephone call back tech support which turned out to be worth every dime and then some :)

Sharp techie, asked me for my (corrupted) QDF file size which was 11 mb +. It developed from his question that Quicken doesn't tell its customers the program (Home & Business) can't call-up files larger than 10 mb.

Solution: After (1) reducing the file size by eliminating several years business carry over, and (2) super-validating the new file I'm back in business :)

Hope this tip will save someone out there the angst I experienced while this problem was at the top of my :) list.

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Larry M.

Reality is the leading cause of stress among those few in touch with it

(in reply to Larry M.)
jeepless

 

Posts: 226
Joined: 12/20/2003
From: Smack in the middle of USA
Status: online

 
RE: Trouble with Quicken - 6/16/2008 19:10:07   
Interesting. Makes me wonder if the same "quirk" also occurs with their QuickBooks Pro software. I've used the same data file through numerous follow-on versions and have yet to purge any of the old data since 2001. Not that I don't want to, but regardless of the version in use the purge function simply doesn't work. The file is growing ever larger and currently sits at 28 Mb. Could I have an impending crash waiting for me also?


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(in reply to Larry M.)
ou812

 

Posts: 1603
Joined: 1/5/2002
From: San Diego
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RE: Trouble with Quicken - 6/16/2008 19:12:14   
Larry, thanks for reporting back.

I'm concerned and confused. I can't believe their product wont support more than 10mb. That is nothing! My current qdf file size is 16.5mb, and has been over 10mb for a couple years, I'm sure. They're saying I'm lucky, and doomed. Oh, I'm running home/business 07.

With your file being corrupted how did you remove the data and get is all going again? Or did you supervalidate first and then remove?

_____________________________

-brian

EnterpriseDB: Enterprise-class relational database management system
PostgreSQL: The world's most advanced open source database

(in reply to Larry M.)
Larry M.

 

Posts: 2853
Joined: 2/20/2003
From: Greenville, South Carolina, USA
Status: offline

 
RE: Trouble with Quicken - 6/16/2008 21:10:22   
quote:

With your file being corrupted how did you remove the data and get is all going again? Or did you supervalidate first and then remove?


Brian,

Tech Support walked me through the steps, but what I remember is: >>File >>File Operations >>Copy, then enter new path statement on Browse lline, then, under Copy Options change dates to include transactions from/to, then uncheck both boxes below >>OK. In my case I included transactions from 1/1/2005 to 6/13/2008.

The changed file should call-up, then: >>File >>File Operations, select Validate while depressing both the Shift/Ctrl keys. Follow the Super Validate screen prompts. Tip: Check new file to make sure the entry dates have been modified.

Based on what I was told, you may be on borrowed time - I'm satisfied my file wasn't corrupted per se, merely too large (which did have a big attachment file in addition to the big QDF file). I took action just in time to salvage the old QDF data (11-11-97 - 6-13-08) + create a smaller file (6-13-08 forward) which should do me foreseeably since I hung it up on 12/31/2007 in favor of a life of leisure and will only be making investment/personal entries.

Hope this helps :)

_____________________________

Larry M.

Reality is the leading cause of stress among those few in touch with it

(in reply to ou812)
ou812

 

Posts: 1603
Joined: 1/5/2002
From: San Diego
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RE: Trouble with Quicken - 6/16/2008 21:22:35   
Thanks again Larry for the follow up. Makes sense. Hopefully I won't need the instructions, but glad they're there. I'm sure I don't need my data all the way back to 92, but I still can't believe their product would only handle 10mb.

_____________________________

-brian

EnterpriseDB: Enterprise-class relational database management system
PostgreSQL: The world's most advanced open source database

(in reply to Larry M.)
Larry M.

 

Posts: 2853
Joined: 2/20/2003
From: Greenville, South Carolina, USA
Status: offline

 
RE: Trouble with Quicken - 6/16/2008 21:23:49   
quote:

My current qdf file size is 16.5mb, and has been over 10mb for a couple years, I'm sure.


Brian & Jeepless,

One important thing I forgot to mention in this thread is that my desktop called-up the too large file perfectly, BUT when I tried to open/restore the same file on my laptop it crashed the Quicken 2008 Home & Business program.

Not to be doom & gloom, BUT if (when) you have a system crash OR try to move the working file to a new computer I believe, based on today's tech support call, you're in for a BAD day.

My suggestion is to be proactive :)


_____________________________

Larry M.

Reality is the leading cause of stress among those few in touch with it

(in reply to Larry M.)
Larry M.

 

Posts: 2853
Joined: 2/20/2003
From: Greenville, South Carolina, USA
Status: offline

 
RE: Trouble with Quicken - 6/16/2008 21:35:32   
quote:

I'm sure I don't need my data all the way back to 92


Brian,

I based my decision to keep the current working QDF file to include 2005 forward since IRS can audit back that far. As I mentioned, tech support helped me create a file for preceeding dates if I ever have the need to check empirical data.

_____________________________

Larry M.

Reality is the leading cause of stress among those few in touch with it

(in reply to Larry M.)
ou812

 

Posts: 1603
Joined: 1/5/2002
From: San Diego
Status: offline

 
RE: Trouble with Quicken - 6/17/2008 1:12:03   
Good points, Larry. It's that darn pack-rat in me that likes to keep that data handy. And, how many times in the past year or so have I needed to go back that far. Um, probably zero! Being able to purge off some data into a sort of backup file for use shouldn't be all that bad.

I don't see how moving the file to a new machine would affect Quicken at all. It shouldn't know, or care. But who knows how the program is written! BTW, within the past year I did upgrade my system and copied my Quicken data over without a hitch. Again though, you put the bug in my ear so I'm bound to purge my data... I don't care to have a bad quicken day!

_____________________________

-brian

EnterpriseDB: Enterprise-class relational database management system
PostgreSQL: The world's most advanced open source database

(in reply to Larry M.)
Larry M.

 

Posts: 2853
Joined: 2/20/2003
From: Greenville, South Carolina, USA
Status: offline

 
RE: Trouble with Quicken - 6/17/2008 9:19:13   
quote:

Again though, you put the bug in my ear so I'm bound to purge my data... I don't care to have a bad quicken day!


Brian,

The good news on the file copy process (above) is you can't tank the operating QDF record. Experiment with purging dates (above), follow the rest of the steps, then call-up the new file for quality/size check.

BTW, The "old" operating QDF record remains in place and can be called-up (at least on the same machine) if need be.

quote:

I don't see how moving the file to a new machine would affect Quicken at all


Neither did I since I've been doing this same thing for years, BUT that's the point when my migraine headache kicked in. Lost some sleep & a few bucks but I'm all better now :)

_____________________________

Larry M.

Reality is the leading cause of stress among those few in touch with it

(in reply to ou812)
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