|
| |
|
|
spinningjennie
Posts: 322
Joined: 2/20/2002
From:
Status: offline
 |
Form won't submit to new email address - 9/25/2009 9:50:08
I tried to change the email address to which a form gets submitted, but I get this message when I change it:
'The address you are trying to send to (newemailaddress@xyz.com,) is not authorized to receive mail via this gateway.
Please contact the webmaster of the page that referred you to this link and inform them they will no longer be able to use this function to send mail to newemailaddress@xyz.com,.
If you feel this error is incorrect and that you should be able to send mail via this gateway, please contact the ISP that referred you to the mailgate service.'
My form itself has this code in it:
<form method = "post" action ="http://mailgate.server-mail.com/cgi-bin/mailgate" onsubmit="return FrontPage_Form1_Validator(this)" id="FrontPage_Form1">
I presume that for some reason the new email address is not authorised to submit via this 'gateway', but I don't understand the meaning of that form code, or the meaning of the 'gateway' and how I can authorise the new email address.
The form itself has no problem submitting to 2 different email addresses at our own company, but doesn't work if I try to submit it to other email addresses that I've tried. I am positive that these new email addresses are valid email addresses.
Any help on this problem, very much appreciated!!
spinningjennie
|
|
|
|
spinningjennie
Posts: 322
Joined: 2/20/2002
From:
Status: offline
|
RE: Form won't submit to new email address - 9/26/2009 2:47:15
Many thanks for the suggestion TexasWD!. I'll see how I go.
spinningjennie
| |
|
|
|
spinningjennie
Posts: 322
Joined: 2/20/2002
From:
Status: offline
|
RE: Form won't submit to new email address - 9/26/2009 2:59:35
Hi again TexasWD,
When you say to contact our email server support folks, if I'm correct, emails coming IN to us are looked after by the company that hosts our website, and emails going OUT are looked after by our ISP.
When a form is submitted its results are then emailed out, so would I be correct that the ISP would have the email server to which you refer (rather than the web hosting company)?
Regards, spinningjennie
| |
|
|
|
spinningjennie
Posts: 322
Joined: 2/20/2002
From:
Status: offline
|
RE: Form won't submit to new email address - 9/29/2009 20:25:59
Many thanks again Texas WD for your advice which allowed me to focus my efforts on our hosting company. My company however has now decided to use a form processor offered by Xigler software. It is working well, so I'm afraid I never found out if the hosting company could resolve this issue or not.
Regards
spinningjennie
| |
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts
|
|
|
Printable Version 
