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redcrew
Posts: 7
Joined: 5/2/2002
From: Canton, MI, USA
Status: offline
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Usage reports - process accounting? - 5/21/2002 19:02:53
I've been having continual problems trying to get usage reports to run correctly with FrontPage 2002. Since I've set up the web almost two months ago, usage reports have run correctly once. The web host has extensions installed.
Each week brings another error. Last week, my web host said we needed to delete all the old logfiles and start fresh.
For some reason, process accounting error messages keep appearing in the logfile. My web host found a reference to a Microsoft Q document that described the problem and provided different workarounds.
Well, we've applied the workarounds, and the error messages are back in the logfiles. Here's one:
#SubComponent: Process Accounting
#Fields: date time s-event s-process-type s-user-time s-kernel-time s-page-faults s-total-procs s-active-procs s-stopped-procs
This error message gets repeated throughout the logfile.
Any ideas? I've gone into the web, reviewed settings for the logfiles, but from what I see, there isn't a lot of configuration changes I can make.
My web host says none of his other clients use the FP usage reports, and has referred me to WebTrends which is costly - ~$500. Yikes!
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erinatkins
Posts: 3072
From: Mechanicsville VA USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 9:29:02
Your hosting company is charging $500 for the web trends? You are joking right?
We give ALL our clients usage/log reports on a weekly basis. They include - General Summary: Daily Summary: Hourly Summary: Domain Report: Organisation Report: Search Word Report: Operating System Report: Status Code Report: File Size Report: File Type Report: Directory Report: Request Report
I would consider switching if they charge you that.
Erin
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Gil
Posts: 7533
From: North Carolina, USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 10:06:54
quote:
Your hosting company is charging $500 for the web trends? You are joking right?
Actually $550 is for the standard log analyzer. The enterprise suite from Web Trends is at least $2000.
Erin, are you familiar with Web Trends and what it can do?
recrew, sorry I've never used FP's useage logs, so I'm no help.
Gil Harvey
The Host Factory
Resellers are our Specialty
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Thomas Brunt
Posts: 6109
Joined: 6/6/1998
From: St. Matthews SC USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 10:11:12
I tried to play with them on this box, and I couldn't get them to work. I figured it was a minor glitch in the setup of this box, and I didn't think much of it because I didn't need to use it.
Now, I'm curious since I see you ran into similar problems. I think it might be good for me to ask this question on OutFront News and see if anybody is working with FP Stats.
t
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redcrew
Posts: 7
Joined: 5/2/2002
From: Canton, MI, USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 11:10:43
Thanks for the feedback.
Sorry, I should have been more specific. My web host doesn't offer WebTrends. And doesn't offer any logfile analysis tools since he said all his clients have bought WebTrends. He suggested I get it.
I looked up the price on the WebTrends site for their current pricing.
It's a very good product - I've used the trial version before. But given FrontPage 2002 offers usage reports, I don't want to purchase another logfile analysis program.
I've used awstats (open source) for logfile analysis on other non-FrontPage sites I've developed. Nice product - good information, very easy to configure.
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erinatkins
Posts: 3072
From: Mechanicsville VA USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 11:22:42
Gil,
Yes I am familiar with webtrends. We looked at reports & showed some customers but they seemed to like what we offer on a weekly basis.
Most of our customers just want to know they are getting traffic, how they are finding them, etc..
A sample report is: http://www.statslab.cam.ac.uk/webstats/stats.html
It seems to work for us.
I also had a problem with the FP stats.
Erin
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abbeyvet
Posts: 5095
From: Kilkenny Ireland
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 11:39:40
That is a standard Analog report, is very infomrative and is all, perhaps more, than most people will ever need. But is ain't WebTrends. WebTrends will take this sort of stuff an analyse the hell out of it and can be very valuable for certain sites.
For those wanting something a bit more than the bald facts from Analog, or at least wanting it prettified, http://www.webtrendslive.com is a good alternative and free.
Erin, I am intriued to know why your users only get access to their Analog report weekly? Most servers will allow users access to it any time they like.
Katherine
++++++++++++++++++++++++
www.inkkdesign.com
Women and cats will do as they please. Men and dogs should relax and get used to the idea.
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Gil
Posts: 7533
From: North Carolina, USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 12:21:41
I've used Web Trends to run analysis for a large Extranet/Intranet site (20k pages with over50k items in a catalog) with numerous "entry" pages and it is awesum for generating marketing reports, etc.
Erin, I agree most people don't need that kind of detail. I'm also curious why your stats are only weekly?
BTW, we use Analog and Webablizer, been using Analog for about 10 yrs now.
Gil Harvey
The Host Factory
Resellers are our Specialty
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erinatkins
Posts: 3072
From: Mechanicsville VA USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 12:35:09
Gil,
Most customers said they wanted to check weekly. If a customer wants daily we do give them the info.
How long do you keep your records available? Do you daily?
Have you had any problems with Webablizer? I have read about but I have not used.
Thanks
Erin
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Gil
Posts: 7533
From: North Carolina, USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 13:23:14
quote:
Gil,
Most customers said they wanted to check weekly. If a customer wants daily we do give them the info.
I can see where some customers wouldn't check but weekly - what I don't understand is the part about "we do give them the info", isn't it available to them 24/7?
quote:
How long do you keep your records available? Do you daily?
We purge the logs every 30 days, but keep a 60 day file.
I don't understand what you mean by "Do you daily?" - the logs are instant, so the stats are always there.
quote:
Have you had any problems with Webablizer? I have read about but I have not used.
No problem at all, in fact I think it's "prettier" than Analog and probably appeals to most end users. I just am used to Analog and comfortable with it.
Gil Harvey
The Host Factory
Resellers are our Specialty
Find a Web Professional
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erinatkins
Posts: 3072
From: Mechanicsville VA USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 13:37:56
Gil,
I was trying to find out if you have your machine compiled the logs weekly or daily.
Yes our logs our availble 24/7. They just have to go to the file it is stored in.
We purge our records less frequently than you do. We have considered changing this because of the amount of room info takes up. I have logs going back over a year.
I will have to look into Webablizer more seriously.
Thanks
Erin
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Gil
Posts: 7533
From: North Carolina, USA
Status: offline
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RE: Usage reports - process accounting? - 5/23/2002 14:18:41
quote:
Gil,
I was trying to find out if you have your machine compiled the logs weekly or daily.
Webablizer & Analog run on the current log file any time they are called - so any time a client opens Analog or Webablizer the stats are cureent as of that minute.
quote:
We purge our records less frequently than you do. We have considered changing this because of the amount of room info takes up. I have logs going back over a year.
We just can't spare that much space - I'd like to keep them longer, but...
Gil Harvey
The Host Factory
Resellers are our Specialty
Find a Web Professional
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petewelch
Posts: 6
From: hilton head island, sc - USA
Status: offline
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RE: Usage reports - process accounting? - 5/29/2002 21:16:02
I have tried many ways to get useful reports for a reasonable price, and a long time ago found Sawmill, an inexpensive package that inputs the log files from my host and provides invaluable detailed reports. I don't know if they have a free trial, but their web site is http://www.sawmill.net And I highly recommend them.
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Scotty
Posts: 209
From: The left coast-go Obama-
Status: offline
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RE: Usage reports - process accounting? - 5/30/2002 0:33:23
I've taken the more expensive route to stats for our two sites. www.loghomestore.com uses HitBox Pro. www.aloghomestore.com uses HitsLink as a special offer for Web Position Gold users.
As there aren't enough hours in a month to do all the chores, I use the stats to check which pages are getting the most activity, (I can then focus on doing page updates there first), and seeing where the visitors are coming from, (so I know when to direct my meagre advertising budget). I use lots of the stats, entry and exit pages, total hits/unique visitors, comparisons to previous months; you name I probably review it. I could get a lot of this stuff from the server log files, but it just wasn't complete enough for what I'm currently doing.
I think I pay $20-$30 per month each site. Spendy, but I'm still learning. Regards, Scotty
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CapnCook
Posts: 48
From: A Mancunian in Toronto
Status: offline
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RE: Usage reports - process accounting? - 5/30/2002 9:21:00
Does anyone have experience with Open Web Scope [url]www.openwebscope.com[/url] At USD$99 it appears to produce pretty good reports and may be used on multiple sites. I've only used the demo for a short trial period, but it seems it might fill my needs.
Searoom Communications
www.searoom.com
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Printable Version 
? I just thought it was me and I was too lazy to make it work when I have a good alternative. I have clients who use Webtrends and although quite robust I think it's overkill. I personally use and like 123LogAnalyzer. You can get a free trial version at their site (same name) and try it. The cost is $129 which is pretty reasonable. It's simple but gives a great looking report that I post to the sites whenever the client wants. It comes in real handy when you run special promotions to specific url's. 
