ASP pages suddenly not working (Full Version)

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KCIWebMaster -> ASP pages suddenly not working (5/29/2002 12:05:21)

I think I know the answer...but just to confirm:

We have a few ASP pages on our intranet site (FP 2000 running on IIS 5-W2K) which show information from a couple of different databases. All of a sudden none of these pages are working. All we get is the HTTP 500 internal server error "This page cannot be displayed. There is a problem with the page you are trying to reach and it cannot be displayed."

Is this a case of corrupt server extensions? Do I need to re-install the extensions?


Marissa



caywind -> RE: ASP pages suddenly not working (5/29/2002 12:29:57)

I vote "negative" on corrupt extensions. Backtrack, did anything change to cause this? updates, patches, permission changes, folders moved or deleted, user errors??? What about the log entries, any clues there???

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KCIWebMaster -> RE: ASP pages suddenly not working (5/29/2002 12:56:06)

Not that I know of. It was fine the last time I checked (last week) and Tuesday it wasn't. We did have some kind of network glitch last week that caused me personally to lose my network connection temporarily.

The log for Friday has the following for one of these pages:
Out-of-process+ISAPI+extension+has+exceeded+crash+limit.

What does this mean?

Marissa



storm -> RE: ASP pages suddenly not working (5/29/2002 14:29:48)

run the permissions wizard for the site, when you get to the part about set permissions for dynamic pages choose it. finish the wizard and see if that solves the problem. if you had any special permissions set on particular folders you will want to take a look and see if they are still set. if they went bye bye just add them back in.


and here's a KB article that may apply http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q282073

storm..."Someone put forth the proposition that you can patition the lord with prayer, patition the lord with prayer, patition the lord with prayer...YOU CANNOT PATITION THE LORD WITH PRAYER"

Edited by - storm on 05/29/2002 15:10:54



Doug G -> RE: ASP pages suddenly not working (5/29/2002 16:18:05)

You may be able to get more information about the error if you're using IE5+

In IE, open Tools -> Internet Options then click the Advanced tab. Look for a setting "show friendly http errors" and uncheck it. Then try your site, and see if there is a more descriptive asp error message.


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Doug G
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KCIWebMaster -> RE: ASP pages suddenly not working (5/29/2002 16:34:21)

Doug G -

The "nonfriendly" error code is not much better:
Server Application Error
The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance.

I'm working with our IT people to resolve this. We tried going through the permissions wizard and so far have only managed to lock me out of authoring access. I've forwarded the MS knowledge base article to them and we'll see if they can do anything with that.

Marissa



caywind -> RE: ASP pages suddenly not working (5/29/2002 17:03:57)

KCI - if your IT people have time they might pore through this, http://safari.oreilly.com/main.asp?bookname=w2kperf&snode=89

I started to read it and got a headache! It does talk about the IIS "crash limits" about 2/3 of the way down.

I found it by doing a search for your error message on Yahoo, and there are more hits on that error message, if you want to try them.

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Doug G -> RE: ASP pages suddenly not working (5/31/2002 20:42:49)

quote:

Doug G -

The "nonfriendly" error code is not much better:
Server Application Error
The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance.

I'm working with our IT people to resolve this. We tried going through the permissions wizard and so far have only managed to lock me out of authoring access. I've forwarded the MS knowledge base article to them and we'll see if they can do anything with that.

Marissa

It may be that your IIS is configured to supress asp error messages. In the IIS service manager, website properties, Application configuration, debugging tab there is a selection to send only the text error message you quoted rather than a detailed asp error message. Without knowing some details on the problem all you can do is try likely candidates and see if you get it going.

Did the server get any database driver updates recently, or did you get moved to a new server? If you're using Access database with ODBC drivers, you can have problems on newer servers. The Access MDAC drivers are not included with MDAC 2.6 and 2.7, they are a separate download (this is all server-side stuff btw).


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Doug G
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KCIWebMaster -> RE: ASP pages suddenly not working (6/3/2002 9:02:45)

I'll check out the IIS configuration and see if you're right, Doug, about the ASP error messages.

We haven't had any changes on the server that we know of. Unfortunately, as I've mentioned to Spooky before, we don't have complete control over our servers. Our main office in Germany maintains a lot of the control. Our network admins here are still trying to figure out what's going on.

Thanks for your help.

Marissa



storm -> RE: ASP pages suddenly not working (6/3/2002 9:19:15)

ask your folks in Germany if they ran the IIS lockdown tool from MS.

storm..."Someone put forth the proposition that you can patition the lord with prayer, patition the lord with prayer, patition the lord with prayer...YOU CANNOT PATITION THE LORD WITH PRAYER"



KCIWebMaster -> RE: ASP pages suddenly not working (6/11/2002 9:28:05)

An update on this yet-unresolved situation:

We're un-installing and re-installing IIS on Friday. Our network admin in Germany suggested that we read
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q257267

We've already gone through it and now we think the next step is to re-install IIS.

Wish us luck!

Marissa



storm -> RE: ASP pages suddenly not working (6/11/2002 10:38:52)

keep us posted. i'm interested in see what the fix is. thanks.

storm..."Someone put forth the proposition that you can patition the lord with prayer, patition the lord with prayer, patition the lord with prayer...YOU CANNOT PATITION THE LORD WITH PRAYER"



Carol P -> RE: ASP pages suddenly not working (6/13/2002 11:33:43)

This happened to me awhile back and I reinstalled the global.asa file and then everything worked fine again.

I don't like working with .asp files because I just don't understand them very well!

"We are the people our parents warned us about..." -- Jimmy Buffett



KCIWebMaster -> RE: ASP pages suddenly not working (6/13/2002 16:58:28)

I hope this doesn't sound too stupid, but, how do I reinstall the global.asa file? It's been so long that I don't remember how it got there in the first place. I know I didn't write any of that code on that file but I do remember working with it before.

Tomorrow is the server re-install. We'll see how that goes.

Marissa



KCIWebMaster -> RE: ASP pages suddenly not working (6/14/2002 11:58:23)


It worked!!!!
After a few little hitches getting all the permissions back in order and creating new DSNs (beause of cluster servers). On Monday it will be switched back to the other cluster server but hopefully that won't affect anything.

Thanks to everybody for your suggestions and ideas.

Marissa



KCIWebMaster -> RE: ASP pages suddenly not working (6/17/2002 10:25:29)

I should have know it was too good to be true!
Our admins in Germany did something early this morning before we got in to switch everything back to the other cluster and so when we got here our intranet was nowhere to be found!

They got it back but now we're back to square one -- we may have even gone backwards because the server extensions are no longer installed.

There seems to be a service that's not running on one of the clusters (and our admin said they don't want it on the cluster)- MSDTC? Now they're saying go ahead and configure for the cluster.

It's very confusing and our network admin here is going crazy! As am I!!

Marissa



KCIWebMaster -> RE: ASP pages suddenly not working (6/19/2002 10:02:45)

OK. I give up. Today everything's working again and as far as we know, nobody did anything different. Our local network admin says one of the services failed but other than that she doesn't see what changed overnight. I guess we shouldn't question it, just accept it and move on.

At least this is one way to bump up my number of posts! I spend most of my time here reading and learning from everybody. The more I read the more I realize the more I need to learn. I'll eventually get up to avatar status!

Marissa



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