|
| |
|
|
DJBryce
Posts: 18
Joined: 2/17/2002
From:
Status: offline
 |
Form email stopped working - 8/6/2002 19:47:03
I have a form set up on our corporate page, with the results being emailed to me rather than put in a file. It' s been working great for over a year. Now it gives me the following error:
FrontPage Error.
User: please report details to this site' s webmaster.
Webmaster: please see the server' s application event log for more details.
In checking with the folks that take care of the server, no errors are being generated on their log.
None of the forms on the site work now. To experience it in action visit http://www.curtismedia.com/contact.htm
I am assuming that a file has been corrupted, but which one? We have reinstalled the FP extensions with no change. Any ideas?????
|
|
|
|
EWD
Posts: 1052
From: BeauFlow, NY
Status: offline
|
RE: Form email stopped working - 8/6/2002 23:04:29
I would try something simple first - go into form properties and don' t change anything, click OK, then " no" for the remove email nonsense, then save the page and republish. Sounds like something might' ve changed in your extensions and this might right it. I just ran into the same thing the other night and these steps solved the problem. Good Luck!
_____________________________
" I came here to ponder the futility of it all but I can see it' s useless."
| |
|
|
|
DJBryce
Posts: 18
Joined: 2/17/2002
From:
Status: offline
|
RE: RE: Form email stopped working - 8/8/2002 11:09:27
Great minds think alike! I have tried that, and sadly it did not solve the problem. Any other ideas? [:j]
| |
|
|
|
Swirl
Posts: 2708
From: Cincinnati, Ohio USA
Status: offline
|
RE: Form email stopped working - 8/8/2002 16:36:26
Hmmm, I thought I had replied to this post already, but it isn' t showing up. Have your folks uninstall the server extensions, reboot the server, then reinstall the extensions. We had something like this happen and I think that' s all we had to do to fix it.
Hope it works!
Swirl
_____________________________
Knowledge speaks, but wisdom listens.
-- Jimi Hendrix
| |
|
|
|
Amelia
Posts: 116
From: Australia
Status: offline
|
RE: Form email stopped working - 8/9/2002 3:48:12
Hi,
I had a look at your code and it says
<!--webbot bot=" SaveResults" startspan
U-File=" _private/form_results.txt"
for my FP forms which get sent to email it says
<!--webbot bot=" SaveResults" startspan S-Email-Format=" TEXT/PRE"
S-Email-Address=" mail@mycompany.com"
So, my guess is its trying to send the results to a txt file and getting stuck.. maybe check out your form properties and make sure that under the Send To options the first field is blank and the 2nd field has your email address in it.
Amelia
| |
|
|
|
caywind
Posts: 1479
From: USA
Status: offline
|
RE: RE: Form email stopped working - 8/10/2002 3:31:03
quote:
<!--webbot BOT=" GeneratedScript" endspan -->
<form method=" POST"
<!--Find out the setting for this line from your ISP-->action=" _vti_bin/shtml.exe/contact.htm"
onsubmit=" return FrontPage_Form1_Validator(this)"
name=" FrontPage_Form1"
webbot-action=" --WEBBOT-SELF--" > as far as why? Stuff happens...
< Message edited by caywind -- 8/9/2002 3:32:39 AM >
| |
|
|
|
DJBryce
Posts: 18
Joined: 2/17/2002
From:
Status: offline
|
RE: Form email stopped working - 8/10/2002 5:11:25
OK..I have no idea what you are trying to tell me by that last post. Could u go into a bit more detail please.
| |
|
|
|
caywind
Posts: 1479
From: USA
Status: offline
|
RE: RE: Form email stopped working - 8/11/2002 3:09:26
The lines in the white box are from your website. The line under my line in bold , is incorrect. The " action" should pointing to a program that will process the form and send you the results via e-mail.
action=" _vti_bin/shtml.exe/contact.htm, yours is saying to just open a webpage " contact.htm" . That page desn' t exist in that folder and so the server just sends me this...
Your server is Linux so you' ll have to use a " custom form handler" .
The easiest way fix this will be to contact the web host and find out your settings for this form. They may have a page on thier website that tells you how to do it....
| |
|
|
|
Gil
Posts: 7533
From: North Carolina, USA
Status: offline
|
RE: Form email stopped working - 8/11/2002 9:47:02
quote:
caywind
Your server is Linux so you' ll have to use a " custom form handler" .
Huh? FP' s forms work fine on Linux!
_____________________________
Gil Harvey, 1947-2004
| |
|
|
|
DJBryce
Posts: 18
Joined: 2/17/2002
From:
Status: offline
|
RE: RE: RE: Form email stopped working - 8/11/2002 11:12:19
I' m very confused because these forms have worked fine for over a year set up just the way they were. They' ve been handling emails at the rate of 5-10 per day without any issue until last week.
| |
|
|
|
Gil
Posts: 7533
From: North Carolina, USA
Status: offline
|
RE: Form email stopped working - 8/11/2002 11:21:30
Have you republished the entire site?
_____________________________
Gil Harvey, 1947-2004
| |
|
|
|
caywind
Posts: 1479
From: USA
Status: offline
|
RE: RE: RE: RE: Form email stopped working - 8/11/2002 11:28:36
" Huh? FP' s forms work fine on Linux"
even form to e-mail?
I' m a little groggy out here, three weeks before school starts, the administration buildings are getting new carpet and the carpet hasn' t arrived yet. Yikes!
Nonetheless, the action of that form doesn' t look right to me.
Again, as far as why? Stuf happens....
| |
|
|
|
Gil
Posts: 7533
From: North Carolina, USA
Status: offline
|
RE: Form email stopped working - 8/11/2002 11:34:22
Email forms work great on Linux running the FP extensions - in fact IMHO better than on NT
_____________________________
Gil Harvey, 1947-2004
| |
|
|
|
EWD
Posts: 1052
From: BeauFlow, NY
Status: offline
|
RE: Form email stopped working - 8/11/2002 11:51:29
They sure do work well on Linux! I use tons of them! Sounds like something happened with your extensions. There should be no problem at all having it send to both an email address and a file.
_____________________________
" I came here to ponder the futility of it all but I can see it' s useless."
| |
|
|
|
caywind
Posts: 1479
From: USA
Status: offline
|
RE: RE: Form email stopped working - 8/11/2002 18:55:13
DJBryce, try to create a simple new form on a non-linked or test page in the site. If it works then there is something going on with your old forms. If it doesn' t work then it is probably server or extension related.
ISP' s can break things, and sometimes they don' t warn you if they are going to upgrade or change something.
Gil, EWD, sorry, I honestly thought you had to use formail.pl or some other mail handler for Linux. Learn something new every day!
| |
|
|
|
DJBryce
Posts: 18
Joined: 2/17/2002
From:
Status: offline
|
RE: RE: RE: Form email stopped working - 8/11/2002 19:25:24
Good idea, but already tried that too :-)
I took a different Web (one that was working on another site) and uploaded it in place of the current Curtis Media site, after we deleted all the old files and reset the extensions. The problem continued, so we now know that it is not the stuff on my end. It MUST be something on the server side. My provider has deleted and reinstalled the extensions a half dozen times..even tried it with the above mentioned reboot of his entire server...still the same problem.
Now, to add insult to injury, he can' t re-install the extensions because of some file that is " locked" and he is unable to get past that file, not can he delete it. THAT problem now has caused me to not be able to update the site at all because FP page says the extensions aren' t installed...this has become a real chicken/egg situation.
| |
|
|
|
caywind
Posts: 1479
From: USA
Status: offline
|
RE: Form email stopped working - 8/13/2002 3:04:21
is it service.lck? if so this might help in getting those that file unlocked, I found it by using search, and there are other threads in those search results...
as far as the form results problem.... hmmm,
what about the logs? can your host check in there for leads???
| |
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts
|
|
|
Printable Version 
) 