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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 9:02:34
There' s a www.flashbuttons.com where you can make very nice flash buttons. I spent all afternoon making lots of them. Pretty nice. But... all of a sudden the Explorer started with errors and FrontPage 2000 collapsed. I re-started my PC and tried again. But I found the very same problem. so I was forced to reboot. Next time I didn' t use the Explorer but Netscape 6. The same problem occured and next I used the Opera instead of Netscape and Explorer, but Opera was also blocked and I then realized that FrontPage was also blocked. So I uninstalled the whole Office 2000 and reinstalled it again. I also reinstalled IE.
Guess what....... FrontPage still does' t work !!! I erased cookies, all temporary files and all files from the www.flashbuttons.com. I even deleted all the work I did with flashbuttons.com, but FrontPage2000 is still blocked: when I run it, it opens normally at the beginning but it frozens, you can hardly move the mouse and you can' t do anything AT ALL in FrontPage, you just have to use Ctrl+Alt+delete in order to stop it because it' s blocked (it makes noise as if it was doing something, but it isn' t, it' s just blocked).
* Here' s a summary of what I' ve done:
- I have already made 4 re-installations of Office and that didn' t help at all.
- I erased all possible trash of the terrible flashbuttons.com
- I went into the Registry of Windows and deleted everything related to FrontPage and, although it went better than before, it still didn' t work.
- I re-installed the Internet Explorer (because that one was the first in finding a severe error when working on Flashbuttons.com)
I have Windows-98 (yes I know, I know) so I can' t initialize as in XP. But a Quick Restore is a high risk of loosing vital information for my business because I might do all the backups you want, but remember Murphy? Well, it is possible that the file I desperate need is in CDRom 5 and precisely that one... cannot be read, not to mention that maybe I forgot to copy a couple of files that I didn' t easily spot.
Because of this problem I' m seriously considering buying a new computer, but I feel ridiculous (with myself) of being in a situation where just because there was a problem with flashbuttons.com I was forced to buy a whole new computer........ however, I don' t see any other way out. DO YOU?
Can anyone help me please????
Thank you so much for whatever you can advice me to do.
José MarÃa Gutiérrez
www.veafotoaqui.com
soporte@veafotoaqui.com
PS: I didn' t upload anything so my URL works fine, with no flashbuttons.com
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JemperLynn
Posts: 173
Joined: 1/11/2002
From: Texas
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 11:03:13
I know this is kinda a crazy question but is is worth a shoot.
Did you uninstall (I mean go into settings and click uninstall) before you tried to reinstall? Some times the Office CD will try to repair instead of reinstall damaged files.
I would also consider buying a FrontPage CD and installing it through that CD. There is a possibilty that files have been damaged on the Office CD you have. This way you have the actual Program CD.
Also, you might want to boot from the windows CD and try a restore, but then you have the same thing with the lost files system. I would definetly make this a last choice.
JemperLynn
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 11:34:36
José,
Is your computer running a SPANISH version of Windows??? Are you trying to install an ENGLISH version of FP??? Are any of your software products ENGLISH version inside a SPANISH operatiing System???
My wife is Colombian from Bogota. We had problems concerning the question I just asked. You could have a code page problem.
LLL
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 11:43:33
Jose,
One more question... Did you buy your Office or FP packages in Unilago in Bogota??? I am very familair with that area. And.... Did you buy the full software package or just a CD???
LLL
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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 11:48:36
Thank you JemperLynn for your post. Yes, I did uninstalled and not happy with that, after having uninstalled, I went to the Office folders and erased all that was left until there was no trash of Office. Having done this I went to the Registry and deleted everything containing FrontPage (about 50 entries or more). It was after all that that I proceeded with installation.
You make me wonder with my CDRom and I will endeavor to find a new CD to give it a try.
Perhaps you could do me a favour: When I look through the Windows Explorer at Program Files (I' m not sure about the titles in English because mine is in spanish), Microsoft FrontPage, Version3.0, bin, ALL I can see are four (4) files: FP98SADM FP98SWIN FPSRVADM and FPSRVWIN. That' s all there is to FrontPage. I can' t believe that FrontPage is only that. Could you please look how many FP files you have? - I' m not sure if I looked at the right place (Program Files, MS FT, etc.) or if the FP files are located else where.
Thank you so much for your help.
José MarÃa Gutiérrez
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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 12:07:58
Hello Long Island and many thanks for your post. My answer to your different questions is NO. " No" to practically everything.
All my versions are in English and I didn' t buy anything in the terrible Unilago. By the way, I hope you don' t own a business there :-)
I can perfectly understand the reason why you asked me those questions but unfortunately in this case it must be something else.
Many thanks again and although I' m not Colombian but from Barcelona, Spain, I' m living in Bogota and therefore, best regards to your wife because, when you find a nice Colombian, you always find he really IS a nice and wonderful person.
Thank you again for your post and good luck
José Maria Gutiérrez
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JemperLynn
Posts: 173
Joined: 1/11/2002
From: Texas
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 12:47:22
I just had another idea
I checked and I only have those 4 files as well.
Have you tried doing a virus scan? You might have gotten a virus from the website. That would be why the reinstall wouldn' t work. Try this if you can.
Jemper
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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 12:56:02
Thank you very much Jemper for checking out the four FP files. About the virus possibility, I scanned with two antivirus (McAfee and a good one On Line) and nothing was found (not even trojans).
I guess I' ll just have to buy a new PC because everything has been tried except for the new CD that you mentioned.
Many thanks again
José
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Shirley
Posts: 3127
Joined: 1/8/1999
From: Omaha, Ne USA
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 13:01:49
Jemper has a good idea.
Try running housecall and see what happens
http://housecall.antivirus.com/
_____________________________
Everything But Cake
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 13:17:56
Jose,
Yeah, I see you know about Unilago. No, I don' t have a business there. It' s too cut-throat. Too much pressure. I don' t know how they do it. I have been there about 10 times over the last 3 years looking for something specific. My wife hates it too. Sometimes in Bogota you don' t have a choice when you are looking for something. Carrefour, Exito and other stores never have what you need. Only systems.
Your from Spain and you live in Bogota??? Do you have a permanent, resident, business or student visa??? I have a business visa.
Anyway, it sounds like you have a big problem with your computer. Two things came to mind:
1): You mentioned REGISTRY. Do you KNOW what your doing??? Never play with the REGISTRY unless you KNOW what your doing. That could create all kinds of problem for you.
2): In your email to JemperLynn you wrote the following:
" Perhaps you could do me a favour: When I look through the Windows Explorer at Program Files (I' m not sure about the titles in English because mine is in spanish), Microsoft FrontPage, Version3.0, bin, ALL I can see are four (4) files: FP98SADM FP98SWIN FPSRVADM and FPSRVWIN. That' s all there is to FrontPage. I can' t believe that FrontPage is only that. Could you please look how many FP files you have? - I' m not sure if I looked at the right place (Program Files, MS FT, etc.) or if the FP files are located else where."
MY RESPONSE:
If your Windows Explorer displays in Spanish THEN I think you HAVE a Spanish version of Windows. When I asked you that and you said " No" .
So your running the Spanish Version of Windows with a Spanish Code Page. WHAT language version of Frontpage are you running??? ENGLISH version (ENGLISH writing on the box), or Spanish (SPANISH writing on the box)???
Like I said, we had problems with this in the past. If your running the Spanish version, only USE Spanish software. If your running the English version, only use English software. Do NOT mix.
That was a HARD lesson learned for me.
Hopefully JemperLynn can help you.
BEST OF LUCK.
LLL
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 13:25:06
Jose,
I just read your latest post. Instead of buying a new PC. Why don' t you just wipe out everything. Run FDisk or just " Format" your hard drive and reinstall your entire operating system and software all over agian. That WILL solve the problem!!! Guarented!!! It' s better than spending BIG Colombian Peso on a new machine.
LLL
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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 18:56:11
Long Island,
I have a business visa. Nobody understands why I' m living here. But it' s simple: I got a huge contract for an international client of mine and I' ll have to be here till it ends.
Now your questions:
1) I do know how dangerous it is to do something with the Registry. But I also know which basic precautions must be taken.
2) You are right. I thought my Windows and everything were in English but they aren' t and what' s worse, I have a mixture. Exactly what you recommend not to have. Jesus!!!
I' ll have to solve that as quickly as possible.
Many many thanks again,
José MarÃa
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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/20/2002 19:06:00
Hi Shirley, thanks for your advice. In this very moment I' m scanning through the URL you kindly gave me. If something is found I' ll let you know.
You know what? I' ve got two cats. I' ll spend the whole night in your page. Congratulations !!!!!!
José MarÃa
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cecilc
Posts: 133
From: Atlanta, Ga, USA
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 8:06:34
I posted this in your OTHER thread for this, too....
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q265184
Check that information out and see if that might be the problem....
_____________________________
Cecil
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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 9:00:19
Cecilc, you' re the one who has been closer of all. THAT IS EXACTLY the problem. The bad part is I don' t have the cmdui.prf
I wish I could tell Microsoft that, that is exactly my problem and that I do not have the file they mention. However, navigating through those pages is terribly difficult and odd. I just couldn' t get in touch with them to cry what my problem is.
The only one who can fix this problem is the manufacturer, but I wonder if they have found cases where that happens (what they expose in their page) but without the cmdui.prf file, which is my case.
Thank you so much Cecilc. You' ve been the greatest help
José Maria Gutierrez
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 10:52:50
Jose Maria,
Did cecilc' s Microsoft advice help you??? You have a business visa? What a pain in the butt it is every year to get one. I know. I understand why your living there. One more question: What part of Bogota do you live? I have a duplex in Salitre Plaza for business purposes. I spend 5 months a year down there. The rest of the time the apartment is empty.
I hope your computer problem is solved and you can get back to work soon.
Long Island Lune
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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 11:26:16
Long Island, it' s been the most frustrating episode. What cecilc told me is EXACTLY my problem, duly described in the URL he gave me. I was so thrilled when I saw it BUT what they mention as the cause, which is a file corrupted to be deleted, in my case, that file does NOT exist and therefore, that' s not the solution for my case. My case is exactly the one Microsoft describes, but without the corrupted file.
Microsoft page does not allow you to say, hey, that' s my problem but I don' t have that file, so what' s the procedure when you don' t have that corrupted file?
I cannot get in touch with Microsoft in a practical manner (an email) to ask for their help because although they provide you with some telephone numbers, you have to pay a fortune in fees, not to mention the cost of an international phone call when you have to keep on waiting and waiting for experts after experts to pick up the phone. When you end up in something which requires Microsoft technical assistance.... that' s the end of the road. They are totally helpless and good for nothing. It' s just like their " HELP" in any of their programms, which couldn' t be more useless.
Thank you again Long Island Lune
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 11:42:25
Jose Maria,
I can totally understand your anger with Microsoft. If you want help, you better be ready to pay BIG dollars. I' ve used their phone service for C++ related issues (twice) years ago. Very expensive. The man was not able to solve one of my problems either. After 100 headaches I solved it myself.
Anyway, Did you do a GLOBAL SEARCH through your ENTIRE hard drive (from the DOS command prompt) for this file???
Example:
c:\dir cmdui.prf /s
or
c:\dir cmdui.* /s
This searches every file in every directory in your hard drive.
You always have to use Microsoft products with a grain of salt. I had to wipe out everything and reinstall my entire operating system / software at least 10 times in the last 5 years. But I am a C++ engineer and work at a different level with the operating system then most software user' s. I' ve had Microfost FP wipe out my PWS, I had PWS wipe out my IE. I had a document in Word wipe out my entire Office instalation. My wife had PowerPoint wipe itself out. Once she lost the menu bar in Powerpoint and drove me CRAZY trying to get it back. Uninstalling and reinstalling did not work. We could not find the problem. Finally 4-letter words started coming out of my mouth and we wiped her operating system out completely and reinstalled everything. That fixed the problem.
Try a global search and see if you can find the file. If not, you have a DEEP rooted problem. I will be in Bogota at the end of September for 5 months, if you don' t solve it by then. let me know. What part of town do you call home?
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_gail
Posts: 2876
From: So FL
Status: offline
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RE: RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 11:48:33
quote:
ORIGINAL: quasoft
that file does NOT exist and therefore, that' s not the solution for my case. My case is exactly the one Microsoft describes, but without the corrupted file.
Here' s a long shot for making another attempt to find that file.
Do you have " Show hidden files and folders" turned ON? If not, do so, and search for the file again.
Control panel > Folder options > View > Files & folders > Hidden files and folders > Select Show hidden files and folders
gail
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 11:52:03
Jose Maria,
In your very firstp ost you stated:
" Guess what....... FrontPage still does' t work !!! I erased cookies, all temporary files and all files from the www.flashbuttons.com. I even deleted all the work I did with flashbuttons.com, but FrontPage2000 is still blocked: when I run it, it opens normally at the beginning but it frozens, you can hardly move the mouse and you can' t do anything AT ALL in FrontPage, you just have to use Ctrl+Alt+delete in order to stop it because it' s blocked (it makes noise as if it was doing something, but it isn' t, it' s just blocked). "
So you say that FP loads in then locks up??? FP is either trying to access a file that is no longer there, or is accessing a corrupt file. You might have blown one of your dll' s, or the registry is messed up. A few months ago I saw a product that you can buy that goes into your registry and fixes bad entires. I can' t remember where I saw it. I will look around. If you did blow a DLL, that should be fixed when you reinstalled FP. I' m not sure if FP overwrites everything on installation. Some programs do, some don' t. We can NEVER assume they do.
LLL
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_gail
Posts: 2876
From: So FL
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 11:59:59
quote:
ORIGINAL: Long Island Lune
we wiped her operating system out completely and reinstalled everything. That fixed the problem.
LIL,
Just curious. What OS was you wife using?
thanks, gail
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 12:01:37
Jose Maria,
I just did a search for my cmdui.prf file on my laptop. I found it in this directory:
c:\Windows\Application Data\Microsoft\Frontpage\State
I have ONLY ONE file in that directory - the cmdui.prf file. I have six directories listed under: c:\Windows\Application Data\Microsoft\Frontpage.
They are:
CSS
Frames
Macros
Pages
State
Webs
On my computer:
Directory CSS is empty.
Directory FRAMES is empty.
Directory MACROS contains ONE file: Microsoft Frontpage.pfm.
Directory PAGES is empty.
Directory STATE contians ONE file: cmdui.prf.
Directory WEB is empty.
Check your directories and see if they match mine. I am using FP 2000 on Windows 98 SE.
LLL
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 12:02:50
Gail,
My wife was using Windows Mil version in Spanish.
LLL
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quasoft
Posts: 59
Joined: 5/1/2002
From: Bogota Colombia
Status: offline
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RE: RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 12:56:39
Long Island, the trouble is that not all computers are the same and not all configurations always match, much on the contrary they usally differ.
Only the manufacturer could tell us if what I found is normal, possible or absolutely abnormal. Here' s what I found:
c:\Windows\Application Data\Microsoft\Frontpage ONLY HAS 1 FOLDER: STATE, AND IT' S EMTPY
To me, it' s pretty odd that I only have 4 files at PROGRAMM FILES/FP, but as I said, we can' t guess what' s right and what' s wrong. That' s something only the software manufacturer can accurately do. Problem is the manufacturer is MS....
By the way, I also searched in DOS for that file, having turned off hidden files, but there' s no trash of that file.
Thank you so much again
José MarÃa
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Long Island Lune
Posts: 2340
Joined: 6/8/2002
From: New York
Status: offline
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RE: A NIGHTMARE WITH FRONTPAGE-2000 - 8/21/2002 13:47:26
Jose Maria,
You may have a point there about different configurations. But if your running Windows 98 and Frontpage 2000, like me, they should be " standarized" in general installations. The only difference being our languages. If you were running, Linux, Unix or OS/2, I would 100% agree with you. Plus it also depends on what choices you made in the installation of the FP software. You may use features that I don' t. That could be an issue too. When I installed my FP, I did not change anything in the install program. So I got the normal installation. Did you change anything???
I think your problem is in the language barrier code-paging, or the registry. The problem arose before you went into the registry so it' s probably nothing that you did. The problem was there prior. Do you have a second PC that you could run tests on??? I looked in the Bogtoa phone book many times. Maybe you should call an O.S. Engineer. It' s probably cheaper than calling Microsoft!!!
Sometimes I miss the old INI files of Win 95 and earlier.
LLL
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